Hilda Ruano
Fort Myers,FL
Summary
Seeking a career in the administrative/ customer service field, where my strong organizational, excellent customer service skills, and professionalism can be valuable to both the business and customer.
Overview
11
11
years of professional experience
Work History
Guest Service Agent
Royal Shell Vacation
01.2022 - Current
- Responsible for delivering legendary service experience to owner or guest
- Checking them in and out of the property and responding to their request
- Taking incoming calls, making reservations, providing accurate availability and collecting payments.
Front Desk Agent
The Westin Cape Coral Resort & Marina Village
01.2018 - 01.2019
- Welcoming guests upon their arrival
- Perform all check-in and check-out tasks
- Inform guests about all onside amenities and any relevant information that is needed about the property
- Handle and resolve guest complaints
- Inform guests about payment and verify their credit card data.
Front Desk Agent/Lead
Hyatt Centric Key West Resort and Spa
09.2012 - 06.2017
- Responsible for guest registration and communication of the services and promotions
- Process payments, process guest calls, requests, and concerns
- Run daily reports, identify any special request and check report accuracy
- As a leader, be responsible for training new employees and help with any administrative tasks.
Education
Associates Degree - Communication
Florida Southwestern State College
12.2023
Skills
- Hospitality Best Practices
- Effective Planning
- Guest Satisfaction
- Guest Complaint Resolution
- Performance Strategies
- Creative Solutions
Languages
Spanish
English
Timeline
Guest Service Agent
Royal Shell Vacation
01.2022 - Current
Front Desk Agent
The Westin Cape Coral Resort & Marina Village
01.2018 - 01.2019
Front Desk Agent/Lead
Hyatt Centric Key West Resort and Spa
09.2012 - 06.2017
Associates Degree - Communication
Florida Southwestern State College
Similar Profiles
BHIMASI SOLANKIBHIMASI SOLANKI
CLUSTER RETAILER (Independent Store Operator) at SHELL MOBILITY LTD. (ROYAL DUTCH SHELL)CLUSTER RETAILER (Independent Store Operator) at SHELL MOBILITY LTD. (ROYAL DUTCH SHELL)
Shwetha SurendraShwetha Surendra
Risk & Control Advisor at Royal Dutch Shell - Shell Market India Pvt LtdRisk & Control Advisor at Royal Dutch Shell - Shell Market India Pvt Ltd
Diana Belem Barrera ChavezDiana Belem Barrera Chavez
Customer Service Representative at Royal Holiday Vacation ClubCustomer Service Representative at Royal Holiday Vacation Club
Jolene ApicellaJolene Apicella
Lieutenant Paramedic at Collier County EMSLieutenant Paramedic at Collier County EMS
Rose LubinRose Lubin
Patient Intake Coordinator at Radiology RegionalPatient Intake Coordinator at Radiology Regional