Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Hilda Seifere

Austin,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable healthcare provider enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

4
years of professional experience
1
Certification

Work History

Austin State Supported Living Center

Direct Support Professional
07.2022 - Current

Job overview

  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Led patient to recreational activities for enhanced patient outcomes.
  • Developed rapport to create safe and trusting environment for care.
  • Minimized injuries to staff and patients through support and restraint to control patient movements.

Baylor Scott & White

Patient Contact Specialist
12.2021 - 07.2022

Job overview

  • Acted direct point of contact on delinquent imminent default accounts and assisted through loss mitigation servicing process.
  • Worked independently and in team environment and inspired fellow employees to engage in high-performing and values-based culture.
  • Assessed and resolved over 50 customer service problems and executed solutions.
  • Completed files and paperwork accurately and thoroughly and contacted outside parties to collect or clarify documentation.
  • Investigated and resolved over 50 customer inquiries and complaints quickly.
  • Contacted over 50 customers to resolve account delinquency status while minimizing company interest losses.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Gained extensive knowledge in data entry, analysis and reporting
  • Delivered services to customer locations within specific timeframes
  • Self-motivated, with a strong sense of personal responsibility

Brightstar Home Care

Home Health Care Provider
04.2021 - 02.2022

Job overview

  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
  • Assisted disabled clients to support independence and well-being

Austin State Hospital

Psychiatric Nursing Assistant
05.2021 - 12.2021

Job overview

  • Quickly identified problematic changes in over 50 patient behavior and progress by closely monitoring patients and keeping detailed records.
  • Adapted and adjusted over 50 patient medication dosages to optimize effectiveness and improve overall patient behavior.
  • Performed intake triage, vitals and assisted patients with mental health screenings.
  • Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
  • Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.

Austin State Supported Living Center

Direct Support Professional
11.2019 - 04.2021

Job overview

  • Assisted over 50 disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated over 50 patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.

Education

American InterContinental University
Schaumburg, IL

Associate of Arts from Gerontology Management
01.2023

University Overview

  • Honoree of alpha sigms lambda
  • Honoree of honor society
  • Dean's List second semester 2001-2023

Skills

  • Safety Behaviors
  • Care Plan Assessment
  • Complex problem solver
  • Quality Program Protocols
  • Knowledge of State Regulations
  • Leadership and effective communication skills
  • Projects management
  • Service focused and interpersonal skills
  • Community integration
  • Patient Assessments
  • EMR / EHR
  • Care plan assessment

Accomplishments

Accomplishments
  • Supervised team of ten residents and three staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved unethical behavior which led to possitive working environment.
  • Achieved great supervision by completing every documentation with accuracy and efficiency.

Certification

  • DCA - Direct Care Aide
  • PCW - Personal Care Worker
  • NCPCT - Patient Care Technician
  • PCA - Personal Care Aide

Timeline

Direct Support Professional
Austin State Supported Living Center
07.2022 - Current
Patient Contact Specialist
Baylor Scott & White
12.2021 - 07.2022
Psychiatric Nursing Assistant
Austin State Hospital
05.2021 - 12.2021
Home Health Care Provider
Brightstar Home Care
04.2021 - 02.2022
Direct Support Professional
Austin State Supported Living Center
11.2019 - 04.2021
American InterContinental University
Associate of Arts from Gerontology Management

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Hilda Seifere