Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hilda Suarez

Rialto,CA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Sales/Owner

Precious Days Boutique
04.2015 - 12.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Supervisor

International Extrusion Corporation
03.2008 - 07.2010
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Education

Associate of Applied Science - Business Administration

Phillips College
Riverside, CA

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Sales Leadership
  • Customer Service
  • Customer Service Management

Languages

Spanish
Native or Bilingual

Timeline

Sales/Owner

Precious Days Boutique
04.2015 - 12.2020

Customer Service Supervisor

International Extrusion Corporation
03.2008 - 07.2010

Associate of Applied Science - Business Administration

Phillips College

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Hilda Suarez