Hilda Tello

• Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliations, and deposits.

• Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives

• Resolved process inefficiencies through effective analysis and resolution of deficient areas

• Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities

• Employed conflict management techniques to optimize customer satisfaction and retention

• Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.

• Led a team of 15-120 employees, providing guidance and support to ensure efficient operations

• Developed and implemented strategies to improve productivity and streamline processes

• Managed daily operations, including scheduling, inventory management, and customer service

• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

• Maintained high standards of quality control to ensure customer satisfaction

• Created and maintained budgets, monitoring expenses to meet financial targets

• Negotiated contracts with vendors to secure favorable pricing terms

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Provided ongoing coaching and mentoring to team members, supporting their professional development

• Developed and implemented strategies to improve productivity and streamline processes

• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities

• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc.

• Managed multiple projects simultaneously within established timelines

• Identified areas for process improvement through data analysis

• Managed vendor relationships, negotiating contracts for favorable terms.

• Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives.

• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

• Assist clients with great enthusiasm and communication both languages, English and Spanish
• Manage cash
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
• Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed