Hilda Valenzuela
El Paso,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Office Manager
I Would Prefer Not To List My Current Employer
02.2018 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed and motivated employees to be productive and engaged in work.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Vault Assistant Supervisor
Miracle Delivery Armored Services
11.2009 - 07.2015
- Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Mentored junior staff members, helping them develop skills necessary for career advancement within the company.
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Established team priorities, maintained schedules and monitored performance.
Shipping Manager
Kool Pak
01.2004 - 12.2006
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Optimized warehouse layout for increased productivity, resulting in faster order fulfillment times.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Pulled, verified, and packaged items for shipment.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Collaborated with manufacturing and supply chain management.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
Education
High School Diploma -
T Jefferson High School
El Paso, TX05.1980
Paralegal Studies
El Paso Community College
El Paso, TXSkills
- Sales closing
- Multi-Line Phone Systems
- POS systems expert
- Calm and Professional Under Pressure
- Spanish Fluency
- Database Maintenance
- Process Improvement
- Customer Support
- Issue Research
- Translation and Interpretation Services
- Problem Resolution
- Order Processing
- Data Entry
- Document and Records Management
- Customer Account Management
- 50 wpm Typing Speed
- Spanish Fluency
- Merchandise Orders and Exchanges
- Order Fulfillment
- Sales and Upselling
- Shipping procedures understanding
- Administrative and Office Support
- Order documentation
- Calm Under Pressure
- Customer Data Confidentiality
- Call Documentation
- Payment Processing
- Issue and Complaint Resolution
- Teamwork and Collaboration
- Employee Coaching
- Complaint Investigation
- Delivery Scheduling
- Follow-up skills
- Clerical Support
- Customer Relations
- Receiving support
- Team Development
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
I Would Prefer Not To List My Current Employer
02.2018 - 03.2024
Vault Assistant Supervisor
Miracle Delivery Armored Services
11.2009 - 07.2015
Shipping Manager
Kool Pak
01.2004 - 12.2006
High School Diploma -
T Jefferson High School
Paralegal Studies
El Paso Community College
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