Hilda Williams
Orange,CA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
17
17
years of professional experience
Work History
Medical Group Administrator
Pediatric Subspecialty Faculty
05.2022 - Current
- Served as a liaison between the group and 27 divisions, facilitating clear communication and productive collaborations.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Provided exceptional customer service on behalf of the group when interacting with clients or stakeholders, maintaining a professional image at all times.
- Effectively managed multiple projects simultaneously, prioritizing tasks to meet crucial deadlines without compromising quality standards.
- Maintained confidentiality of sensitive information while managing personnel records with utmost discretion.
- Organized team-building activities, fostering a positive work environment and improving staff morale.
- Cultivated a supportive atmosphere within the team by addressing concerns promptly and offering helpful solutions.
- Improved office efficiency by streamlining administrative processes and implementing time-saving tools.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
Sr Clinical Administrator
CHOC Hospital
01.2021 - 05.2022
- Promoted timely referrals by coordinating appointments with specialists and obtaining necessary authorizations from medical insurance carriers.
- Verified and reconciled service charges with insurance companies and payment providers.
- Maintained knowledge of standardized medical billing codes.
- Streamlined administrative processes for increased office efficiency and reduced wait times.
- Facilitated clear communication between medical providers and patients by acting as a liaison in-person, over the phone, or via email.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
- Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.
- Supported 4 Neurosurgeons during high volume periods, adapting to a variety of tasks as needed to maintain smooth operations.
Sr Administrator
Hoag Hospital
03.2018 - 01.2021
- Served as a liaison between patients, providers, and insurance companies, facilitating clear communication channels for optimal outcomes.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
- Supported 3 Neurosurgeons and 4 registered nurses through calendar management, scheduling procedures, and setting rooms for Gamma Knife Radiation
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Collected, arranged, and input information into database system.
Office Manager
C.F. Chin, M.D. Cardiology and Internal Medicine
06.2007 - 01.2018
- Trained 4 new employees in all aspects of office practice
- Prepare and administer medications as directed by physician
- Explain treatment procedures/medications/diets/or physician instructions to patients
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Worked with insurance carriers to obtain authorization
- Managed office calendars and made other arrangements for meetings, travel, and special events.
- Updated accounting systems with new expenses and payments to keep accurate records.
- Conducted administrative support tasks, including assisting with pay records, invoices, balance sheets, and correspondences.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Bachelor of Science - Health Science
Azusa Pacific University College
Azusa, California2017
Vocational Nursing Diploma - Nursing
Career Network Institute College
Santa Ana, CA06.2005
Skills
- Microsoft Office
- Organizational Skills
- Time Management
- Customer Service
- Data Entry
- Project Management
- Budget Management
- Executive Support
- Team Building and Leadership
- Patient Education
Timeline
Medical Group Administrator
Pediatric Subspecialty Faculty
05.2022 - Current
Sr Clinical Administrator
CHOC Hospital
01.2021 - 05.2022
Sr Administrator
Hoag Hospital
03.2018 - 01.2021
Office Manager
C.F. Chin, M.D. Cardiology and Internal Medicine
06.2007 - 01.2018
Bachelor of Science - Health Science
Azusa Pacific University College
Vocational Nursing Diploma - Nursing
Career Network Institute College
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