Hilda G Rosales Tutiven
Manchester,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Assistant Manager
McDonald's Restaurant
06.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
Call Center Representative
CNT ECUADOR
06.2018 - 02.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Bank Teller
BAN ECUADOR
01.2013 - 01.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
Education
Graphic Designer - Graphic Design
TECNOLOGICO SUDAMERICANO
Guayaquil, Ec08.2017
Skills
- Operations Management
- Employee Performance Evaluations
- Recruiting and Interviewing
- Employee Scheduling
- Task Delegation
- Money Handling
- Project Management Abilities
- Sales Reporting
- Staff Management
- Team Motivation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
McDonald's Restaurant
06.2020 - Current
Call Center Representative
CNT ECUADOR
06.2018 - 02.2019
Bank Teller
BAN ECUADOR
01.2013 - 01.2017
Graphic Designer - Graphic Design
TECNOLOGICO SUDAMERICANO
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