Hilda Likos
Heber,CA
Summary
Team Leader experienced in directing activities in cash tills, scheduling giving lunch and breaks. Making sure store is ready each morning .Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Experienced customer accomplished in completing with customers orders like appliances, flooring and windows construction projects quickly and cost-effectively. Over 20 years of progressive experience as knowledgeable and talented leader.
Overview
34
34
years of professional experience
Work History
Specialist
The Home Depot Inc
09.2008 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all [Type] products are available.
- Kept detailed records of project progress, discrepancies and other funding issues.
Customer Service Specialist
The Home Depot
04.2002 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
No Degree -
Imperial Valley College
Imperial, CAHigh School Diploma -
Central Union High School
El Centro, CA06.1992
Skills
- Microsoft PowerPoint
- Maintenance and Repair
- Photography Shoots
- Loyalty Building
- Selling Skills
- Past Due Balance Management
- Credit Line Establishment
- Promotions Programs
Timeline
Specialist
The Home Depot Inc
09.2008 - Current
Customer Service Specialist
The Home Depot
04.2002 - Current
No Degree -
Imperial Valley College
High School Diploma -
Central Union High School
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