Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Hilda M. Quintana

Miami,FL

Overview

15
15
years of professional experience
1
1
Certification

Work History

Owner's Representative

Bright Behavior Services LLC
Miami, FL
08.2020 - Current
  • Maintaining a comprehensive database of project documents such as drawings, specifications, contracts, change orders.
  • Assisting in obtaining permits from local authorities when needed.
  • Ensuring that safety protocols are followed at all times onsite.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Assessed company operations for compliance with safety standards.
  • Maintained positive working relationship with fellow staff and management.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Worked closely with human resources to support employee management and organizational planning.

Self Employee

Self Employee
Miami, FL
07.2019 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Surgical Coordinator Assistant

The Surgery Center of Coral Gables
Miami, FL
08.2015 - 07.2019
  • Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
  • Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
  • Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
  • Provided assistance with post-operative care plans according to physician's orders.
  • Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
  • Updated patient status reports following each surgery so that family members could be informed accordingly.
  • Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.

Shift Manager

Pizza Hut
Miami, FL
07.2012 - 02.2014
  • Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
  • Maintained inventory of supplies and equipment, ordering as necessary.
  • Analyzed operational problems such as theft and wastage, developing strategies to resolve them quickly.
  • Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
  • Resolved customer complaints in a timely manner.
  • Monitored cash registers during shifts to ensure accuracy of transactions.
  • Developed schedules for staff members based on customer demand.
  • Trained new employees on proper customer service techniques and food handling protocols.

Cashier

Mc Donalds, Chris Taylor
Miami, FL
01.2010 - 09.2012
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Education

High School Diploma -

Lazaro Pena
Cuba
06-2006

Skills

  • Technical knowledge
  • Document Control
  • Site Inspections
  • Bilingual

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

Patient Care Technician

Electrocardiogram

HHA

Flebotomy

Timeline

Owner's Representative

Bright Behavior Services LLC
08.2020 - Current

Self Employee

Self Employee
07.2019 - Current

Surgical Coordinator Assistant

The Surgery Center of Coral Gables
08.2015 - 07.2019

Shift Manager

Pizza Hut
07.2012 - 02.2014

Cashier

Mc Donalds, Chris Taylor
01.2010 - 09.2012

High School Diploma -

Lazaro Pena

Patient Care Technician

Electrocardiogram

HHA

Flebotomy

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Hilda M. Quintana