Results-driven and motivated professional seeking a leadership role to leverage strong organizational, communication, and team management skills. Passionate about guiding teams, improving workflows, and driving results through collaboration and strategic problem-solving. Recognized for a hands-on approach, accountability, and a commitment to achieving goals while fostering a positive and productive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Onboarding and Credentialing Supervisor
Applied Behavioral Mental Health Counseling
Lawrenceville, GA
03.2022 - Current
Handled business registration, licensing, and compliance, including tax and insurance accounts.
Supervised 7 staff across two credentialing teams (internal and delegated).
Credentialing Application Submission and tracking
Kept provider records updated with CEUs, licenses, and certifications to meet state and company rules.
Led provider hiring and onboarding, creating efficient processes to improve retention.
Built and improved systems for tracking compliance and writing department policies.
Supported audits, special projects, and teamwork across departments.
Worked with state agencies to credential providers for insurance networks.
Communicated regularly with staff and providers to support credentialing and compliance.
Adapted to changes and worked with leadership to support company growth.
Helped create SOPs, train staff, and improve department operations and morale.
Claims and Credentialing Administrative Assistant
PD Mental Health Counseling of Western Queens PLLC
Jackson Heights
01.2015 - 03.2022
Managed patient registration, chart updates, appointment scheduling, and follow-ups to ensure efficient front-office operations and continuity of care.
Verified insurance eligibility and benefits; submitted electronic claims through practice management software and clearinghouses.
Monitored claims for payment status, denials, and rejections; processed appeals and followed up to ensure timely reimbursement.
Handled daily medical billing, retrieved and reviewed ERAs, and maintained accurate records of accounts receivable and payable.
Completed provider credentialing and re-credentialing applications for therapists with multiple insurance carriers.
Performed administrative duties including payroll processing, bookkeeping, and general office management.
Managed high-volume inbound and outbound calls, assisting patients, providers, and insurance representatives with professionalism and accuracy.
Certified Medical Assistant
Medicenter
Huntington, NY
08.2014 - 11.2014
Performed phlebotomy, EKGs, and urinalysis to support patient diagnosis and care.
Recorded medical histories, vital signs, and test results in EMRs, ensuring accuracy and HIPAA compliance.
Maintained clean and organized treatment rooms for safe, efficient patient care.
Sterilized instruments and disposed of biohazardous waste following infection control guidelines.
Assisted doctors during exams and procedures, including giving injections and removing sutures.
Collected and labeled lab specimens and ensured proper handling and documentation for testing.
Education
No Degree -
Nassau Community College
Garden City, NY
Certified Medical Assistant -
Sanford Brown Institute
Garden City, NY
10-2014
High School Diploma -
Valley Stream North High School
Valley Stream
06-2009
Skills
Audit Preparation
Data Management
Office Management
Credential Verification
Administration and Operations
Employee Onboarding
Team Leadership
Administrative Procedures
Department Organization
Staff Development and Training
Multitasking Abilities
Certification
Public Notary
Commission Expires 12/28/2026
Languages
Spanish
Native or Bilingual
Timeline
Onboarding and Credentialing Supervisor
Applied Behavioral Mental Health Counseling
03.2022 - Current
Claims and Credentialing Administrative Assistant
PD Mental Health Counseling of Western Queens PLLC