Hildania Mavarez
Kissimmee,FL
Summary
Professional hospitality worker with strong background in delivering high-quality guest experiences. Skilled in maintaining cleanliness, managing food service, and ensuring guest satisfaction. Focused on team collaboration and adaptability to meet changing needs. Reliable, dependable, and results-driven with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Breakfast Attendant
Drury Hotels
01.2023 - Current
- Delivered exceptional breakfast service at Drury Hotels, ensuring guest satisfaction through prompt attention and maintaining a clean, welcoming environment
- Meticulously prepared and presented breakfast items, adhering to strict food safety standards and efficiently managing inventory to minimize waste
- Worked seamlessly with kitchen staff and front desk to accommodate special dietary requests, enhancing overall guest experience and fostering teamwork
- Streamlined breakfast setup process, reducing preparation time and increasing efficiency while maintaining high-quality standards for all menu items
- Provided attentive service to guests, addressing inquiries and concerns promptly, contributing to positive reviews and repeat business for Drury Hotels
- Optimized breakfast setup process, cutting preparation time while upholding quality standards for all menu items, enhancing operational efficiency
- Assisted in the preparation of a variety of dishes for kickback dinner buffet demonstrating strong teamwork and culinary skills
- Collaborated with team members in the cleaning and organizing process of the dining room area ensuring a welcoming environment for guests
- Provided bartending services, mixing and serving beverages while maintaining a high level of customer service and adherence to safety protocols
- Contributed to a positive atmosphere by engaging with guests and responding promptly to their needs
- Selected to train personnel in the breakfast area at Drury Plaza Hotel Orlando - Disney Springs Area and also the Grand Rapids and Tallahassee locations, through the 'Train the Trainer program' of the company enhancing staff efficiency and service quality
- Provided hands-on support in daily operations, ensuring adherence to company standards and improving guest satisfaction
- Developed training materials to improve team performance and operational consistency
- Collaborated with management to identify areas for improvement and implement best practices in breakfast service and operations
- Developed and implemented process improvements in breakfast service, leading to increased operational efficiency and enhanced guest experience
Starbucks Barista | Breakfast Attendant
Wyndham Orlando Resort & Conference Center Celebration
11.2022 - 01.2023
- Crafted exceptional beverages and provided attentive service, fostering a welcoming atmosphere for diverse clientele at Starbucks at Wyndham Resort
- Energetically managed breakfast operations, ensuring guest satisfaction through prompt service and personalized attention at Wyndham Orlando Resort
- Consistently exceeded customer service benchmarks, contributing to positive guest experiences and repeat visits at both Starbucks and Wyndham
- Collaborated seamlessly with team members, fostering a positive work environment and ensuring smooth operations during peak hours
- Elevated guest experiences by crafting premium beverages and delivering personalized service, contributing to increased customer loyalty at Starbucks
- Streamlined breakfast operations, enhancing efficiency and guest satisfaction through prompt service and attention to detail at Wyndham Orlando Resort
Breakfast Attendant | Starbucks Barista
Delta by Marriott Celebration
05.2022 - 10.2022
- Expertly crafted specialty beverages and provided exceptional customer service, enhancing guest satisfaction at a premier hotel brand
- Worked seamlessly with kitchen and front desk teams to address guest needs promptly, fostering a positive hotel experience
- Adapted quickly to changing guest preferences, consistently delivering personalized service and building rapport with regular visitors
- Crafted specialty beverages and delivered exceptional service, elevating guest experiences at Delta by Marriott Celebration while collaborating with cross-functional teams
- Introduced personalized beverage recommendations, boosting sales and creating memorable experiences for guests at Delta by Marriott Celebration
- Fostered strong relationships with kitchen and front desk teams, ensuring seamless guest service and swift resolution of inquiries at Delta by Marriott Celebration
Breakfast Attendant
Hyatt Place and Hyatt House Across from Universal Orlando Resort
03.2022 - 05.2022
- Meticulously managed inventory, restocked buffet items, and upheld strict hygiene standards to enhance guest satisfaction and safety
- Orchestrated seamless buffet operations, ensuring timely restocking and impeccable hygiene standards to elevate guest experiences and safety protocols
- Streamlined inventory management processes, optimizing resource allocation and minimizing waste to enhance operational efficiency and guest satisfaction
- Fostered a team-oriented environment, coordinating with kitchen staff to maintain consistent food quality and presentation throughout breakfast service
- Cultivated a welcoming atmosphere, engaging with guests to provide personalized recommendations and address inquiries, boosting overall satisfaction rates
- Fostered synergy with kitchen staff, ensuring consistent food quality and presentation throughout service, elevating overall guest satisfaction
Housekeeping
Gaylord Palms Resort
08.2021 - 12.2021
- Maintained cleanliness standards in guest rooms and public areas
- Efficiently managed daily tasks, ensuring timely completion and guest satisfaction
- Embraced a fast-paced environment, consistently delivering exceptional service
- Collaborated with team members to create a welcoming atmosphere for guests
- Streamlined cleaning processes, improving room turnover rates
- Implemented effective organization techniques, enhancing overall productivity and guest experience
- Assisted colleagues during peak periods, fostering a positive team dynamic
- Adapted quickly to changing priorities, ensuring smooth operations and guest comfort
- Optimized room turnover processes, enhancing efficiency and guest satisfaction
- Implemented innovative cleaning techniques, resulting in improved productivity
- Fostered strong teamwork, assisting colleagues during peak periods
- Contributed to a positive work environment, ensuring seamless operations and guest comfort
General Labor | Demolition and cleaning
American Relief Group
02.2021 - 08.2021
- Analyzed demolition plans to identify potential challenges
- Proposed solutions to mitigate risks, contributing to smoother project execution and enhanced safety measures
- Fostered strong team relationships, leading to improved workflow coordination and measurable increases in productivity across demolition sites
- Meticulously followed safety protocols, contributing to an unblemished safety record throughout multiple high-risk demolition projects
- Streamlined cleanup processes, reducing project completion time
- Collaborated with team members to optimize workflow, resulting in improved site productivity
Administrative Assistant
Stylo Diez Hair Salon
11.2018 - 08.2020
- Managed salon schedules, processed payments, and maintained client records
- Streamlined appointment booking system, reducing scheduling conflicts by a significant margin
- Coordinated with stylists to ensure smooth daily operations
- Implemented a team-based approach to client service, enhancing overall customer satisfaction
- Optimized salon operations, enhancing appointment efficiency and reducing scheduling conflicts
- Implemented client-centric approach, boosting customer satisfaction
- Provided crucial administrative support, facilitating smooth salon operations
- Acted as liaison between clients and stylists, enhancing communication and satisfaction
- Managed client records meticulously, facilitating personalized service delivery
- Processed payments accurately, maintaining financial integrity
Clerk
Superior Agrarian Court of the Judicial Circumscription of the State of Zulia
08.2018 - 11.2018
- Processed legal documents, ensuring accuracy and compliance with court procedures
- Conducted research to support case preparation and judicial decisions
- Managed case files and court records, maintaining meticulous organization
- Assisted judges and legal professionals with administrative tasks
- Provided essential support to judges during hearings
- Ensured smooth court operations through diligent preparation and follow-up
- Streamlined legal document processing, enhancing accuracy and procedural compliance
- Conducted in-depth case research, supporting judicial decision-making and case preparation
- Facilitated smooth court operations through diligent hearing preparation and follow-up
- Offered essential support to judges during proceedings, improving efficiency
- Implemented digital filing system, reducing document retrieval time and enhancing court productivity
- Developed streamlined processes for case management
Court Collaborator Clerk
Fourth Court of First Instance in Civil, Mercantile and Traffic Matters of the State of Zulia
09.2017 - 08.2018
- Managed case files and court records, ensuring accurate documentation and efficient retrieval
- Assisted judges and attorneys with legal research, providing timely and relevant information
- Facilitated smooth court proceedings through effective communication
- Meticulously prepared and reviewed legal documents, ensuring compliance with court procedures
- Maintained confidentiality of sensitive information
- Provided essential support to legal professionals and litigants
- Ensured smooth operation of court proceedings, contributing to fair and timely justice
- Provided crucial administrative support, enabling legal professionals to focus on core responsibilities and improve case resolution rates
- Streamlined case file management, enhancing retrieval efficiency
- Conducted thorough legal research, supporting judges in informed decision-making
Intern
Gumilla Center Foundation
03.2017 - 11.2017
- Collaborated on diverse projects, demonstrating adaptability and quick learning
- Contributed fresh ideas, enhancing team productivity and fostering innovation
- Streamlined administrative processes, reducing task completion time and improving overall departmental efficiency
- Assisted senior staff with research and presentation preparation, ensuring high-quality deliverables
- Meticulously managed and updated databases, ensuring accuracy and completeness of information
- Conducted thorough quality checks on all outgoing communications
- Conducted thorough research to support senior staff presentations, ensuring data accuracy and relevance
- Maintained meticulous database records
- Actively participated in cross-functional projects, demonstrating adaptability and quick learning
- Fostered a cooperative work environment
Education
Bachelor's Degree - Law
University of Zulia
03.2020
Bachelor's Degree - Political and Administrative Sciences
University of Zulia
09.2018
Skills
- Customer Service
- Inventory Management
- Food Safety
- Team Collaboration
- Time Management
- Problem Solving
- Attention to Detail
- Beverage Preparation
- Guest Relations
- Operational Efficiency
- Health and Safety
- Training and Mentoring
- Workplace Safety
- Public Speaking
- Guest Experience
- Operational Training
- Guest Feedback
- Leadership
- Adaptability
- Communication
- Barista Skills
- Cash Register Operation
- Cleanliness standards
- Efficient multitasking
- Sanitation Practices
- Stocking
- Food safety knowledge
- Guest satisfaction
- Greeting guests
- Allergy awareness
Personal Information
- Date of Birth: 07/17/95
- Nationality: Venezuelan
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Breakfast Attendant
Drury Hotels
01.2023 - Current
Starbucks Barista | Breakfast Attendant
Wyndham Orlando Resort & Conference Center Celebration
11.2022 - 01.2023
Breakfast Attendant | Starbucks Barista
Delta by Marriott Celebration
05.2022 - 10.2022
Breakfast Attendant
Hyatt Place and Hyatt House Across from Universal Orlando Resort
03.2022 - 05.2022
Housekeeping
Gaylord Palms Resort
08.2021 - 12.2021
General Labor | Demolition and cleaning
American Relief Group
02.2021 - 08.2021
Administrative Assistant
Stylo Diez Hair Salon
11.2018 - 08.2020
Clerk
Superior Agrarian Court of the Judicial Circumscription of the State of Zulia
08.2018 - 11.2018
Court Collaborator Clerk
Fourth Court of First Instance in Civil, Mercantile and Traffic Matters of the State of Zulia
09.2017 - 08.2018
Intern
Gumilla Center Foundation
03.2017 - 11.2017
Bachelor's Degree - Political and Administrative Sciences
University of Zulia
Bachelor's Degree - Law
University of Zulia
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