Hilda P. (Patty) Garcia
Anaheim,CA
Summary
Dynamic Operations Supply Chain and Customer Service Representative with PepsiCo, adept at enhancing customer satisfaction through effective multi-channel communication. Skilled in critical thinking and data entry, I developed training materials that improved service quality and managed high-stress situations with professionalism, ensuring seamless conflict resolution.
Overview
15
15
years of professional experience
Work History
Operations Supply Chain/Customer Service Representative
PepsiCo
04.2009 - 05.2024
- Resolved customer inquiries efficiently through multi-channel communication, enhancing customer satisfaction.
- Developed training materials to onboard new team members, improving overall service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Massage Therapist
National Holistic Institute
Santa Ana CA09-2025
High School Diploma -
Santa Ana Canyon College
Santa Ana, CA06-2008
Skills
- Customer service
- Type 45 WPM
- Critical thinking
- Data entry
- Professional Phone Etiquette
- Call center operations
- CETS, ERT, MasterFiles, CRS, One Note, LOE, Teams & IDM access
Languages
Spanish
Native or Bilingual
Timeline
Operations Supply Chain/Customer Service Representative
PepsiCo
04.2009 - 05.2024
No Degree - Massage Therapist
National Holistic Institute
High School Diploma -
Santa Ana Canyon College