Hildaris Millette
Haverhill,MA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
15
15
years of professional experience
Work History
Lead Pharmacy Technician
Greater Lawrence Family Health Center
01.2021 - Current
- Supervised 2 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Lead Pharmacy Technician
Greater Lawrence Family Health Center
11.2009 - 01.2021
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Associate of Applied Science - Pharmacy Technician
Centro De Estudios Multidisciplinarios
San Juan, PR05.2001
Skills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
- Insurance Billing
- Prescription Processing
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Lead Pharmacy Technician
Greater Lawrence Family Health Center
01.2021 - Current
Lead Pharmacy Technician
Greater Lawrence Family Health Center
11.2009 - 01.2021
Associate of Applied Science - Pharmacy Technician
Centro De Estudios Multidisciplinarios
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