Hilde Thompson
Summary
Accomplished Case Manager II at the State Of Oklahoma Department of Human Services, adept in problem-solving and relationship building. Excelled in developing comprehensive case management plans, enhancing client-provider communication, and ensuring compliance with regulations. Proven track record of achieving positive client outcomes through effective decision-making and organizational skills. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in [Area of expertise].
Overview
36
36
years of professional experience
1
1
Certification
Work History
Primary care taker of our child while husband is travel nursing
12.2015 - Current
I became the primary care taker for our daughter when my husband began his travel nursing career. Because our daughter is now thirteen and remote jobs have become more prevalent, I have decided to reenter the workforce.
Case Manager II
State Of Oklahoma Department Of Human Services
07.1998 - 12.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Complied with all agency Medicare and Medicaid regulations
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Patient Administrative Associate
St. Francis Health System
05.2000 - 04.2005
- Worked with medical staff to ensure appropriate inpatient bed assignment
- Completed hospital inpatient census
- Completed admission required admission tasks
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations.
- Utilized computer programs to create documents relevant to my position
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
Sales Associate
JCPenney
12.1988 - 12.1998
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Special Education Teacher
Putnam City School District
08.1989 - 04.1998
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
Education
Bachelor of Arts - Special Education
University of Central Oklahoma
Edmond, OK05.1988
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Decision-Making
- Relationship Building
- Conflict Resolution
- Positive Attitude
Certification
- Certified Special Education K-12, Current
Timeline
Primary care taker of our child while husband is travel nursing
12.2015 - Current
Patient Administrative Associate
St. Francis Health System
05.2000 - 04.2005
Case Manager II
State Of Oklahoma Department Of Human Services
07.1998 - 12.2015
Special Education Teacher
Putnam City School District
08.1989 - 04.1998
Sales Associate
JCPenney
12.1988 - 12.1998
Bachelor of Arts - Special Education
University of Central Oklahoma
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