Summary
Overview
Work History
Education
Skills
Certification
Volunteers
Languages
Timeline
Generic
HILDELISA LARACUENTE

HILDELISA LARACUENTE

Imperial Beach,CA

Summary

Results-oriented Program Manager with 20 years of experience leading large-scale multidisciplinary teams and implementing quality initiatives. Proven track record in achieving organizational goals while fostering team development in fast-paced environments. Recognized for building strong working relationships and exceeding company expectations through exceptional work ethic and initiative. Committed to optimizing procedures and enhancing productivity while balancing customer service objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Program Manager/Navy Career Counselor

USN
San Diego, CA
12.2014 - 06.2016
  • Formulated comprehensive market research to support a new product launch.
  • Integrated innovative project management techniques, reducing project duration by 20%.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Cut operational expenses by 15% through resource group optimization.
  • Boosted employee retention by 50%, contributing to better morale.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Providing Career Guidance: Based on the results of psychological assessments, the CCC can provide guidance on career options, training opportunities, and potential challenges.
  • Facilitating Access to Mental Health Services: The CCC can help Sailors connect with mental health professionals and access necessary services.
  • By understanding the role of the MMPI and the support provided by Navy Career Counselors, Sailors can make informed decisions about their careers and mental health.

Program Manager/ Intelligence Analyst

USN
San Diego, CA
01.2010 - 06.2016
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Conducted project management for the development of a new marketing website, followed by the launch of a major email campaign
  • Developed a comprehensive customer retention program to increase customer satisfaction and loyalty with a 6% increase in customer retention
  • Reduced the cost of maintenance by 40% by implementing a new service management process reducing annual cost by $20000
  • Reduced defects in the system by 10%, increasing customer satisfaction to 30%
  • Authorized and delivered critical wartime briefing in the midst of high-stakes wartime mission
  • Work ensured accurate and timely information flow for leadership, directly contributing to a 20% increase in response time and ultimately, mission success

Behavior Technician

Ro Health
San Diego , Ca
11.2024 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Charted on each patient daily.

Manager

City Jumps
Imperial Beach, CA
06.2009 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Student Assistant

UEI College Chula Vista
Chula Vista, CA
07.2024 - 11.2024
  • Managed office supplies inventory by ordering materials when necessary and tracking usage.
  • Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
  • Organized student events such as open houses, orientation sessions, study groups, field trips, and guest lectures.
  • Designed promotional materials such as flyers, brochures, banners, posters., for various school programs.
  • Provided technical assistance with computer hardware and software problems encountered by staff or students.
  • Followed school schedules and policies to promote safety and learning.
  • Coordinated successful student organization events and activities.
  • Tutored students in course material to improve comprehension.
  • Notified instructors of errors or problems with assignments.
  • Led discussion sections, tutorials and laboratory sections under teacher direction.

Office Administrator

Alfa Surgery Center
San Diego, CA
08.2023 - 10.2023
  • Ensured monthly appointments of more than 500 patients consistently met the 98% on-time rate.
  • Increased surgical capacity by 20% through reduced downtime
  • Enhanced patient interactions leading to reduced wait times and streamlined communication.
  • Streamlined surgical scheduling through insightful data analysis.
  • Boosted patient care quality by improving record-keeping processes.
  • Maintained confidentiality and integrity of medical information by rigorously following HIPAA regulations.
  • Fostered positive relationships by successfully resolving patient issues.
  • Streamlined patient relations processes, reducing patient wait times by 20%
  • Ensured proper routing of all incoming calls with professional etiquette.

Teacher

Pan Am TAEKWONDO
San Diego, CA
12.2011 - 12.2020
  • Utilized data analysis to create innovative educational strategies for elementary students.
  • Developed an engaging curriculum for introductory and advanced martial arts classes.
  • Shared innovative research outcomes with staff and students enhancing overall education.
  • Executed internal initiatives for statistical analysis and educational techniques.
  • Enhanced educational methods by instructing on the use of statistics.
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Developed individualized plans for each students that included goals and objectives.
  • Instructed students in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Encouraged positive behavior by providing rewards or praise for desired behaviors.
  • Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.

Education

Bachelor of Science - Psychology

University of LaVerne
La Verne, CA
05-2025

Medical Office Specialist -

UEI Chula Vista
Chula Vista, Ca
11.2023

Skills

  • Data Analysis with Excel
  • Project Management Software
  • Microsoft PowerPoint Proficiency
  • Quantitative Analysis Skills
  • Strong Interpersonal Communication
  • Project Planning
  • Modernized Integrated Database
  • Global Command and Control System
  • Joint Defense Intelligence Support System
  • Resourceful in Challenging Situations
  • Quickly Adapting to New Processes
  • Think creatively and troubleshoot problems to find solutions
  • Customer Relations
  • Effective Time Management
  • Customer Service Excellence
  • Effective Leadership Skills
  • Documentation skills
  • Multitasking Abilities
  • Problem-solving aptitude
  • Patient confidentiality
  • Professionalism
  • Detail-orientated
  • Patient Safety

Certification

  • ELDT HAZMAT Endorsement: American Safety Council
  • CPR CERTIFIED
  • HIPAA CERTIFICATION
  • COMPUTER OPERATOR(2000 HRS) APPRENTICESHIP
  • OSHA CERTIFICATION
  • ATO Officer certification
  • LifeScan Certifier

Volunteers

Tutor
South Bay and Sweetwater school districts

Jan 2007 - Present

Provided academic support to students of all ages in various subjects, including math, science, and English.
Developed personalized learning plans to address individual needs.
Utilized effective teaching strategies to enhance student engagement and comprehension.

Driving Instructor

Imperial Beach and Chula Vista

Jan 2018- Present

Taught defensive driving techniques and traffic safety rules.
Provided one-on-one instruction and in-car training.
Assisted students in obtaining their driver's license.

Skills Gained:

  • Effective communication
  • Patience and understanding
  • Problem-solving and critical thinking
  • Adaptability and flexibility
  • Strong interpersonal skills
  • Ability to build rapport with diverse populations

Languages

Spanish
Native/ Bilingual
Italian
Limited

Timeline

Behavior Technician

Ro Health
11.2024 - Current

Student Assistant

UEI College Chula Vista
07.2024 - 11.2024

Office Administrator

Alfa Surgery Center
08.2023 - 10.2023

Program Manager/Navy Career Counselor

USN
12.2014 - 06.2016

Teacher

Pan Am TAEKWONDO
12.2011 - 12.2020

Program Manager/ Intelligence Analyst

USN
01.2010 - 06.2016

Manager

City Jumps
06.2009 - Current

Bachelor of Science - Psychology

University of LaVerne

Medical Office Specialist -

UEI Chula Vista

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HILDELISA LARACUENTE