HILIANA VENTURA
Queens
Summary
Highly organized individual looking to use knowledge and skills to provide exceptional recreational services to the public.
Experienced in leading group activities, developing programming, and providing customer service. Possesses strong interpersonal and problem-solving abilities to create a safe, enjoyable, and engaging environment. Aiming to leverage my abilities to successfully fill the vacancy on your team.
Frequently praised as detail-oriented by my peers, I can be relied upon to help your team achieve its goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recreational Leader
Far Rockaway Nursing Home
02.2023 - Current
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Kept athletic and games equipment and facilities organized and maintained.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Registered participants and answered specific event inquiries.
- Trained staff members on conducting events and following safety procedures.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
Security Guard
SafeWatch Security
01.2022 - 01.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Restaurant Hostess
IHOP
09.2021 - 03.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Sales Associate Team Leader
American Eagle AC
03.2018 - 09.2021
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Cashier
T.J. Maxx
11.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Sales Associate
Journeys
03.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
McDonald’s
Cashier
10.2019 - 02.2020
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
Business
Monroe College
The Bronx, NY10.2022
High School Diploma - Health
Health Opportunities High School
Bronx, NY06.2020
Skills
- Multitasking Strengths
- Customer Service
- Organization
- Creativity
- Assertiveness
- Protective Equipment Knowledge
- Keen Observer
- Attentive and Observant
- Adaptable and Flexible
- Customer Satisfaction
- Superb Surveillance Skills
- Verbal and Written Communication
- Team Leadership
- CPR Certification
Certification
- Nys Security License
- Drivers License
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Recreational Leader
Far Rockaway Nursing Home
02.2023 - Current
Security Guard
SafeWatch Security
01.2022 - 01.2023
Restaurant Hostess
IHOP
09.2021 - 03.2022
Cashier
T.J. Maxx
11.2020 - 08.2021
McDonald’s
Cashier
10.2019 - 02.2020
Sales Associate
Journeys
03.2019 - 08.2020
Sales Associate Team Leader
American Eagle AC
03.2018 - 09.2021
Business
Monroe College
High School Diploma - Health
Health Opportunities High School
- Nys Security License
- Drivers License
- CPR Certified
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