Hiliary DeRuyter

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Processed employee termination paperwork at direction of supervisory staff.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

* Monitored and maintained records for all Bilingual Students in 4 schools within Seguin ISD.

* Tested and catagorized new students to the District on levels of proficiency in the English and other languages.

* Performed mid year and end of year testing and meetings to discuss student performances.