JANE HILL
Winter Park,FL
Summary
Closing Agent with over 18 plus years of proven attention to detail and expertise in handling real estate residential loan closings. Committed to best-in-class client services and professionalism, delivering smooth, on-time closings with expert handling of routine issues and complex title issues. Adept at working effectively unsupervised and quickly mastering new skills, with sincere dedication to the buyers, sellers, team mates and vendors alike
Overview
18
18
years of professional experience
Work History
Closer II
Truist Bank, Loan
09.2021 - 12.2022
- Worked up and prepared Closing Disclosures to meet all TRID requirements throughout the continental United States.
- Reviewed and prepared complete loan document packages assuring accuracy and a timely delivery to title agents/attorneys.
- Ordered closing funds assuring disbursements balanced with wired funds; reviewed executed documents for accuracy and authorize loan funding and disbursement.
- Constant communication, business development and established superior rapport and confidence with Title Agents, Attorneys, Loan Officers, Vendors, Team Members and Management for the highest quality of service to all.
- Managed and resolved concerns, problems or issues to avoid closing issues and delays.
- Handled pipeline of active deals in closing stage and prioritized pending files as needed.
- Dedicated many days volunteering to the United Way in successful events and efforts.
Loan Closer
Digital Risk Mortgage Services
01.2019 - 01.2021
- Worked up and prepared Closing Disclosure to meet all TRID requirements.
- Reviewed and prepared complete loan document packages assuring accuracy and a timely delivery to title agents/attorneys, on properties throughout the United States.
- Ordered funds assuring disbursements balanced with outgoing wire; reviewed executed documents for accuracy and authorized loan funding disbursement.
- Handled pipeline of active deals in closing stage and prioritized pending loans.
- Had constant communication, business development and established superior rapport and confidence with Title Agents/Attorneys, Loan Officers, Vendors, Team Members and Management, providing the highest quality of service to all.
- Managed and resolved concerns, problems or issues to avoid closing delays.
Loan Closer Specialist
Wells Fargo Home Mortgage
01.2011 - 01.2018
- Worked up and prepared Closing Disclosure to meet all TRID requirements.
- Reviewed and prepared complete loan document packages assuring accuracy and a timely delivery to title agents/attorneys, on properties throughout the United States.
- Ordered closing funds insuring disbursements balanced with wired funds; reviewed executed documents for accuracy and authorized loan funding/disbursement;
- Constant communication, business development and established superior rapport and confidence with Borrowers, Bankers/Loan Officers, Vendors, Team Members and Management, achieving the highest quality of service.
- SME (Subject Matter Expert) on all Trust Loans.
- I dedicated many days to volunteer to the United Way over the years in successful fund raising events and efforts.
Closing Agent
Sunbelt Title Agency
01.2009 - 01.2011
- Handled all office administrative and managerial duties which included, but not limited to, data entry, switchboard, document preparation and accounting.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Handled all aspects of real estate closing transactions: Opened the files, reviewed title search, legal document preparation, conducted closing transaction, disbursement and post-closing of transactions for offices in Polk County.
- Explained documents to customers and obtained signatures to meet closing requirements.
- SME (Subject Matter Expert) on Real Estate Short Sale Closing Transactions;
Account Manager
Staples, Inc
01.2008 - 01.2009
- Oversaw 1500 accounts and worked diligently to meet and exceed performance goals.
- Outbound call center experience
- Established rapport and confidence by providing customer service through sales, product knowledge, research and problem-solving.
- Updated databases with new and modified customer data.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Closing Agent/Manager
Professional Title Services of Orlando, LLC
01.2007 - 01.2008
- Handled all office administrative and managerial duties which included, but not limited to, data entry, switchboard, document preparation and accounting.
- Specialized in personalized customer service with on-site closing transactions, 24/7 availability to agents, buyers and sellers, and one-on-one pre-closing document review.
- Explained documents to customers and obtained signatures to meet closing requirements.
- Prepared and delivered sales presentations.
- Prepared loan closing packages to meet requested or required closing dates.
- Conducted educational seminars for employees, realtors and lenders on all aspects of the title insurance and closing process.
- Increased and stabilized sales during stressed market conditions.
Manager/Title Closing Agent
WCI
01.2005 - 01.2007
- Established branch office the area for a South Florida-based company, serviced five (5) company-owned real estate offices.
- Identified potential clients through cold calling.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers, within a five (5) county area.
- Prepared and delivered sales presentations.
- Took the file from beginning to end including opening the order, processing, preparing the HUD Settlement and all closing documents.
- Developed and presented educational seminars for Realtors on proactive steps to ensure clear title prior to contract, title defects, how to cure them and various other aspects of the title process.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- This was a one (1) person office.
Education
Edgewater High School
Orlando, FLSkills
- Customer Service and Satisfaction
- Verbal and Written Communication
- Meticulous Attention to Detail
- Multitasking and Prioritization
- Problem Solving
- Pleasant and Calming Demeanor
- Proactive and Focused
- Dependable and Responsible
- Flexible and Adaptable
- Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Closer II
Truist Bank, Loan
09.2021 - 12.2022
Loan Closer
Digital Risk Mortgage Services
01.2019 - 01.2021
Loan Closer Specialist
Wells Fargo Home Mortgage
01.2011 - 01.2018
Closing Agent
Sunbelt Title Agency
01.2009 - 01.2011
Account Manager
Staples, Inc
01.2008 - 01.2009
Closing Agent/Manager
Professional Title Services of Orlando, LLC
01.2007 - 01.2008
Manager/Title Closing Agent
WCI
01.2005 - 01.2007
Edgewater High School
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