HILL JUANA
Edgewater,NJ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
13
13
years of professional experience
Work History
Diversion Program Manager
Drug Enforcement Administration
01.2020 - Current
- Head of DEA New York Division (NYD) Compliance Program with staff of 50
- Expert knowledge of Federal and State governmental regulations pertaining to controlled substances and List I Chemicals
- Subject matter expert of DEA regulations, suspicious order monitoring and closed system of distribution of controlled substance
- Expert in DEA recordkeeping and ARCOS reporting
- Detail oriented
- Working knowledge of Microsoft Office Excel, PowerPoint and Word
- Excellent written and oral communication skills
- Expert in bulk and dosage form manufacturing auditing
- Coach team members on productivity strategies, policy updates and performance improvement plan to accomplish challenging goals.
- Implement and lead meetings, opening up dialog with area managers to discuss diversion/compliance.
- Oversee NYD Diversion budget and tracked expenses.
Group Supervisor
Drug Enforcement Administration
09.2018 - 01.2020
- Planned and implemented daily activities and responsibilities of 13 team members and increased morale tenfold.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.`
- Evaluated staff performance and provided feedback.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Developed quality-driven culture to boost team performance and efficiency while maintaining highly satisfied workforce.
- Investigated and solved workflow problems with cross-functional collaboration and open communication.
Instructor, Coordinator
Drug Enforcement Administration
11.2016 - 09.2018
- Created lesson plans and course materials to reiterate lecture information and help students.
- Assisted adults in professional development by creating and facilitating training on the Diversion Program
- Optimized learning plans, quantifying student progress through test administration.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Initiated new learning methods, promoting total student comprehension while curbing learning time.
Diversion Investigator
Drug Enforcement Administration
01.2010 - 11.2016
- Documented findings and prepared detailed reports.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Conducted regulatory compliance audits
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Collaborated with federal agencies on investigations.
- Pursued leads, complaints and referrals to determine occurrence of criminal, civil and administrative activities.
- Boosted productivity by training and guiding several employees.
Education
Bachelor of Science - Psychology
UDC
WashingtonMaster of Arts - International Management
UMUC
College Park, MDMBA - Business Administration
UMUC
College Park, MDSkills
- Adaptable and Flexible
- Team Leadership
- Manufacturing Processes
- Communication
- Resource Allocation
Languages
Spanish
Professional Working
Timeline
Diversion Program Manager
Drug Enforcement Administration
01.2020 - Current
Group Supervisor
Drug Enforcement Administration
09.2018 - 01.2020
Instructor, Coordinator
Drug Enforcement Administration
11.2016 - 09.2018
Diversion Investigator
Drug Enforcement Administration
01.2010 - 11.2016
Bachelor of Science - Psychology
UDC
Master of Arts - International Management
UMUC
MBA - Business Administration
UMUC
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