Hillard Chain

• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
• Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
• Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
• Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
• Collected and processed co-payments and out-of-pocket charges using CPSI software.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
• Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
• Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
• Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
• Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.

• Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
• Officiated special services such as weddings, funerals, baptisms, and nursing home services.
• Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
• Oversaw administration and management of all areas of ministry.
• Managed day to day financial transactions for the church
• Provided a quarterly business report to all members

• Enhanced online presence by optimizing SEO and managing paid social media advertising campaigns.
• Increased brand awareness by developing and implementing social media marketing strategies.
• Implemented influencer outreach programs, resulting in increased brand visibility and new partnerships.
• Increased website traffic from social channels through effective call-to-action techniques in posts and captions.

• Licensed Life Insurance Agent and Mutual Fund Broker
• Assist Clients by creating plans that allow them to get out of debt faster
• Assess the current and future financial needs of customers
• Create a Life Insurance plan designed to pay off debt and replace income for family members left behind due to an unforeseen death

Delivered and set-up home appliances (washer/dryers, refrigerators, stoves, etc.) to customer homes

• Reviewed and screened applicant resumes to identify qualified candidates.
• Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
• Streamlined HR processes for increased efficiency and reduced administrative workload.