HIllard Harris
Bessemer,AL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Service Porter
Hendrick Automotive Group
Hoover, AL
03.2023 - Current
- Provided transport for customers and dealership personnel
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
- Contributed to service ticket writing and tagging of customer vehicles.
- Supported parts department with deliveries and pickups.
- Maintained inventory of necessary supplies.
- Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Performed basic maintenance and cleaning.
Inventory Associate
CARVANA
Bessemer, AL
08.2021 - Current
- Locating, moving, and staging vehicles
- Responsible for verifying inventory, and shuttling cars through the facility and off site location
- Tracking and managing inventory at our reconditioning and logistics centers including conducting onsite lot counts and maintaining our inventory control systems
- Track down missing or misplaced inventory and reconcile discrepancies
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Entered information into system to update status reports.
Warehouse Associate
Amazon
Bessemer, AL
03.2020 - 05.2020
- Used handheld scanner to sort products onto appropriate shelves daily.
- Picked customer orders to sort, pack and prepare orders for shipment.
- Measured and graded batches of raw materials to feed into production machinery.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Met or exceeded target for on-time customer shipments.
- Inspected incoming material before scanning it and separated defective items with [Number]% accuracy.
Customer Service Specialist
Young America Insurance
Hueytown, AL
12.2018 - 11.2019
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Coding
Forits Institute
06.2018
Skills
- Customer Service
- Customer Care
- CSR
- Call Center
- Customer Support
- Medical Coding
- ICD-10
- CPT Coding
- Medical Billing
- ICD-9
- Sales
- Administrative experience
- Microsoft Office
- Insurance Verification
Timeline
Service Porter
Hendrick Automotive Group
03.2023 - Current
Inventory Associate
CARVANA
08.2021 - Current
Warehouse Associate
Amazon
03.2020 - 05.2020
Customer Service Specialist
Young America Insurance
12.2018 - 11.2019
Coding
Forits Institute
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