Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hillaree Birchmeyer

Las Cruces

Summary

Dynamic Property Manager with a proven track record at Rosehill Property Management, excelling in tenant satisfaction and payment collection. Skilled in property inspections and fostering strong landlord-tenant relationships, I effectively increased occupancy rates and streamlined operations, ensuring compliance and enhancing community living experiences. Customer service-focused with a commitment to operational excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Property Manager

Rosehill Property Management
06.2021 - 11.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.

Sales and Leasing Consultant

Yes Communities
08.2020 - 11.2020
  • Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
  • Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
  • Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
  • Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
  • Maintained strong and well-managed online presence to successfully market community.
  • Managed lead tracking by making contact and following up on leads generated through marketing efforts.
  • Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
  • Maximized occupancy rates by proactively identifying opportunities for lease renewals and upselling potential tenants on additional amenities or property upgrades.
  • Achieved consistent revenue growth with effective negotiation skills that secured profitable deals for both clients and the company.
  • Collaborated with marketing teams on promotional campaigns targeting potential customers for increased lead generation and conversion rates.
  • Provided informative responses to client inquiries regarding property features, neighborhood characteristics, pricing options, application processes among others.

BDC Representative

Nissan Of Las Cruces
09.2016 - 07.2018
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Contributed to dealership revenue by upselling additional products or services during the sales process.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.
  • Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.
  • Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.

Service Receptionist

Sisbarro Volkswagen
06.2015 - 06.2016
  • Supported sales team members by providing information about available products and services upon customers'' request.
  • Assisted in troubleshooting common technical issues over the phone, reducing unnecessary visits from clients to the facility.
  • Expedited administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.
  • Assisted in increasing repeat business through exceptional customer service and follow-up communication.
  • Facilitated prompt resolution of customer complaints, consistently demonstrating professionalism during challenging situations.
  • Maximized client retention rates by addressing concerns proactively and offering potential solutions when necessary.
  • Contributed to positive workplace culture by actively participating in team meetings and fostering open lines of communication with colleagues.
  • Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
  • Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
  • Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
  • Ensured timely completion of essential paperwork for each customer visit, improving overall operational efficiency.
  • Streamlined appointment scheduling and check-in processes for improved workflow efficiency.
  • Coordinated appointments between clients and service technicians for optimal scheduling efficiency within the department.
  • Collaborated with service technicians to provide accurate quotes for required repairs or maintenance work on vehicles.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Organized, maintained and updated information in computer databases.

Sales Representatives

Empereon Marketing LLC
03.2009 - 07.2011
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Streamlined sales process, reducing time from lead to close.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

NHA Certified Coding And Billing - Medical Coding And Billing

Vista College
Las Cruces, NM
05.2020

Certificate - Real Estate

Steinborn Real Estate Brokers Course
Las Cruces, NM
06.2019

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused

Certification

Real Estate Broker Basics

Real Estate New Mexico Law

Real estate Principal and Practice

NHA certified medical Coding and billing

Timeline

Property Manager

Rosehill Property Management
06.2021 - 11.2024

Sales and Leasing Consultant

Yes Communities
08.2020 - 11.2020

BDC Representative

Nissan Of Las Cruces
09.2016 - 07.2018

Service Receptionist

Sisbarro Volkswagen
06.2015 - 06.2016

Sales Representatives

Empereon Marketing LLC
03.2009 - 07.2011

NHA Certified Coding And Billing - Medical Coding And Billing

Vista College

Certificate - Real Estate

Steinborn Real Estate Brokers Course

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