Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hillaree Bagensie

Shawnee,OK

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Driver

Spark
11.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Insurance Adjuster

TTEC
01.2019 - 11.2019
  • Examined claims forms and other records to determine insurance coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Store Manager

Rue21
01.2012 - 01.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Manager

$1 Jewlery Galore
01.2010 - 01.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

Moore Norman Technology Center
2011

Skills

  • Personnel Development
  • Outstanding Communication Skills
  • Competitor Monitoring
  • Talent Recruitment
  • Shift Scheduling
  • Payroll Management
  • Risk Management
  • Operations Management

Certification

  • Property & Casualty License in 49 States - 2019
  • AUA (Advanced Unlicensed Assistant Nursing) 2011

Timeline

Delivery Driver

Spark
11.2019 - Current

Insurance Adjuster

TTEC
01.2019 - 11.2019

Store Manager

Rue21
01.2012 - 01.2018

Assistant Manager

$1 Jewlery Galore
01.2010 - 01.2011

Moore Norman Technology Center
Hillaree Bagensie