Hillarey Baker
Sparks
Summary
Dynamic professional with extensive experience at UPS, excelling in safety supervision and air ramp operations. Proven decision-making and customer service while using critical thinking skills led to enhanced compliance and operational efficiency. Recognized for developing training materials and fostering a safety-first culture, ensuring a secure environment while optimizing team performance.
Overview
32
32
years of professional experience
Work History
Safety Supervisor
UPS
10.2022 - 12.2025
- Conducted safety audits to identify hazards and improve compliance.
- Developed training materials for new employees on safety protocols.
- Assisted in implementing safety programs to enhance workplace awareness.
- Monitored incident reports and analyzed trends for preventive measures.
- Collaborated with management to promote a culture of safety across teams.
- Led safety meetings to communicate updates and reinforce best practices.
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
Air Ramp Supervisor
UPS
09.2017 - 04.2020
- Supervised air ramp operations, ensuring timely and accurate package loading and unloading.
- Coordinated daily workflow, optimizing staff assignments to meet operational demands.
- Implemented safety protocols, fostering a secure work environment for all team members.
- Trained new employees on safety practices and operational procedures for air ramp tasks.
Airplane Auditor
Ups
04.2020 - 10.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Developed detailed audit reports outlining findings and recommendations for management review.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Planned and executed follow-up audits at appropriate intervals.
Air Ramp Employee
UPS
11.2003 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Sprint
04.1994 - 03.2004
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction.
- Processed billing inquiries and account adjustments with attention to detail.
- Managed escalated complaints, ensuring timely resolution and maintaining client relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma - Gender Studies
Franklin High School
Stockton, CA06.1990
Skills
- Decision-making
- Critical thinking
- Customer relations
- Follow-up skills
- Attention to detail
Accomplishments
Winner of Sprint Customer service Presidents award 4 years straight.
Timeline
Safety Supervisor
UPS
10.2022 - 12.2025
Airplane Auditor
Ups
04.2020 - 10.2022
Air Ramp Supervisor
UPS
09.2017 - 04.2020
Air Ramp Employee
UPS
11.2003 - 09.2017
Customer Service Representative
Sprint
04.1994 - 03.2004
High School Diploma - Gender Studies
Franklin High School