Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
HILLAREY RICHARDS

HILLAREY RICHARDS

Cumming,Georgia

Summary

Highly strategic, proactive, and self-driven operations manager with extensive experience in driving logistics operations to expedite the distribution of items while also managing inventory, budgets, expenses, loading and unloading, transport, and cross functional team to enhance business growth. Looking towards a business development/operations management role in a challenging environment that builds on my expertise in planning, coordinating, and executing leading-edge logistics solutions to get items delivered to client satisfaction. Experienced with managing stocking and inventory, identifying redundancies, and maximizing resources to streamline operations. Demonstrated experience in facilitating continuous process improvement initiatives that increase operational efficiencies and promote a positive work environment conducive to skill development and increased productivity. Strong business and financial acumen with the ability to manage operating expenses following established budgets. Skilled in human resources management including talent recruiting, onboarding, and employee retention. Strong communicator, very flexible, and able to adapt quickly to new industry trends, build key relationships, deliver quality service, and prioritize effectively while joggling within multiple tasks. As a seasoned District Manager I have relevant experience overseeing operations, driving sales, and improving customer service. Strengths include strategic planning, team leadership, problem-solving skills, and a proven ability to increase profitability. Previous roles have resulted in significant improvement in operational efficiency, increased revenue growth, and enhanced staff performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

1074 General Manager

RaceTrac
Alpharetta, GA
09.2023 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.

Financial Services Professional I

The World Changers
Cumming , GA
03.2023 - Current
  • Prepared presentations for clients on proposed investment plans and strategies.
  • Advised clients on risk management practices and recommended appropriate hedging strategies.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
  • Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
  • Offered sound financial recommendations to promote financial security, moving clients to take action.

LOCATION OPERATIONS MANAGER

Saltbox
Atlanta, GA
09.2022 - 03.2023
  • Drive business operations by integrating smart logistics processes to ensure all business functions are completed at a high level, as well as overall customer experience.
  • Streamline operational process to help locations beat monthly budget and manage P&L, including both revenue generation and expense management
  • Led the operational excellence of the locations, including business, member experience, and team outcomes
  • Schedule daily workloads and manage inventory control functions, including material receiving, stocking, picking, and shipping.
  • Responsible for tracking and reporting cost forecasting, planning, and budgeting.
  • Implement continuous improvement and lean methodologies with strict control over inventory operations, logistics management, and order processing.
  • Manage team performance and provided necessary support to achieve strategic goals
  • Interact with clients in a friendly, and professional manner at all times creating a memorable experience and repeat business
  • Engage with Saltbox Members, help problem solve, and provide them with logistical support to receive, unload, and place incoming inventory items appropriately when needed
  • Launch new initiatives for overseeing Key Performance Indicators that include forecast accuracy and identifying the root cause to achieve process improvement
  • Responsible for preparing weekly operational reports and communicating location happenings, trends, and needs
  • Manage the location's expenses, including payroll, inventory, equipment, facilities, and events
  • Monitor delivery dock and welcome delivery trucks when needed
  • Ensure smooth operations within the warehouse, kitchen, and office space.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.

STORE MANAGER

TJ MAXX
Atlanta, GA
05.2018 - 09.2022
  • Implement operational strategies within the district to optimize store experience and achieve business targets
  • Received rewards performer for 2 years consecutively
  • Increased sales goal by $1M in 2018, came within budget by 6%
  • Managed and supervised a team of 5 assistant store managers for a $17M TJ MAXX location
  • Monitored and analyzed store performance and overall operations to ensure adherence to the highest levels of customer service/satisfaction, productivity, efficiency, and quality standards at all times while also integrating customer feedback
  • Analyzed store financials, P&L, and metrics to drive results
  • Oversaw the planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support
  • Recruited, hired, and retained qualified employees monthly according to federal and state labor laws and company policies; ensured store is properly staffed
  • New hire retention has increased by 89%
  • Implement weekly proper training for 72 store associates; conducts performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination
  • Evaluated weekly operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors
  • Facilitated the efficient staging, stocking, and storage of merchandise by following defined company work processes.

GENERAL MANAGER

Victoria's Secret
Kennesaw, GA
03.2014 - 04.2018
  • Notable: Top Onc/credit performer in the company
  • Surpassed company goals 4 consecutive years
  • Planned, directed, and coordinated all organization's operations
  • Improved performance, productivity, efficiency, and profitability through the implementation of effective methods and strategies
  • Aligned payroll and budget for 3 consecutive years, Driving store efficiency to new levels
  • Coordinated with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations
  • Communicated with customers and internal resources weekly in obtaining the requested information, problem resolution, and identify opportunities for improvement
  • Monitored daily staffing requirements and hired new talent as needed
  • Delivered excellent customer service by greeting and assisting customers daily, achieving an 85% customer satisfaction rating.

OPERATIONS MANAGER

Old Navy
Atlanta, GA
02.2011 - 03.2014
  • Reviewed weekly financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Notable improvements were a 18% reduction in staff turnover and an elevation from 86% to 92% in customer satisfaction within 2.5 years
  • Directed and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Monitored competition by gathering current marketplace information on pricing, services, new services, service schedules, marketing techniques, etc.; develop and implement incentive contents and sales programs
  • Established and implement departmental policies, goals, objectives, and procedures, conferring with peers, organization officials, and staff members, as necessary.

Education

Bachelor's Degree -

Spelman College
Atlanta, United States, Ga
05.2004

High School Diploma -

Hemingway High School
Hemingway, United States, Sc
05.1999

Skills

  • TECHNICAL SKILLS
  • Computer:
  • Microsoft Word, Excel, Internet Explorer, Word Perfect 60, 81 & 2000, Microsoft Power Point
  • Operations Oversight
  • Loss Prevention
  • Schedule Management
  • P&L Management
  • Customer Relationship Management
  • Strategic Planning
  • Leadership
  • Risk Mitigation

Certification

Operations Management Business Development Supply Chain Management Expense Reporting Operational Management Inventory Management Budgeting KPI Performance Metrics Store Operations Process Improvement Resource Optimization Human Resources Payroll Management Strategic Planning Problem Solving Staff Training/ Support Team Leadership Communication

Timeline

1074 General Manager

RaceTrac
09.2023 - Current

Financial Services Professional I

The World Changers
03.2023 - Current

LOCATION OPERATIONS MANAGER

Saltbox
09.2022 - 03.2023

STORE MANAGER

TJ MAXX
05.2018 - 09.2022

GENERAL MANAGER

Victoria's Secret
03.2014 - 04.2018

OPERATIONS MANAGER

Old Navy
02.2011 - 03.2014

Bachelor's Degree -

Spelman College

High School Diploma -

Hemingway High School
HILLAREY RICHARDS