Hillari Hudson
Huntington Beach,CA
Summary
Detail-oriented, hospitality driven professional who thrives in high pressure environments. Expansive restaurant experience in fine dining establishments. A proven expert in increasing profit margins and controlling labor, while providing high-quality service. High energy, who motivates staff and promotes a positive work environment that encourages high standards and teamwork. Exceptional organization and planning skills, adaptable, and enjoys new challenges.
Overview
19
19
years of professional experience
Work History
Director of Operations
Salt Creek Grille
Dana Point, CA
08.2024 - Current
- Developed training programs for new employees as well as existing staff members.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Created policies and procedures for improved workflow processes.
- Managed day-to-day operations of a large staff in multiple departments.
- Worked with management team to develop operational goals aligned with business strategy.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Ensured compliance with applicable laws, regulations, industry standards.
- Identified areas where process improvements could be made resulting in increased productivity.
General Manager
Red O Restaurant
Newport Beach, CA
08.2014 - 08.2024
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress against established objectives.
Manager
Mastro's Ocean Club
Newport Beach, CA
01.2006 - 08.2014
- Provided exceptional customer service by anticipating guest needs before they arise.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed accounts payable, accounts receivable and payroll.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Associate of Arts - Communications
Golden West College
Huntington Beach05-2008
Skills
- Customer service
- Budget management
- Operational strategy
- Effective leader
- Staff training/development
- Human resources leadership
References
- Jason Miranda | 949-307-0732 Vice President, Eureka Restaurant Group
- Charmaine Carousue | 201-699-8150 General Manager, Big Canyon Country Club
- Karen So | 310-345-2956 Director of Operations, thehouse
Timeline
Director of Operations
Salt Creek Grille
08.2024 - Current
General Manager
Red O Restaurant
08.2014 - 08.2024
Manager
Mastro's Ocean Club
01.2006 - 08.2014
Associate of Arts - Communications
Golden West College
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