Hillari Pluff
Flat Rock,MI
Summary
Dedicated professional with a background in transportation and customer service. Skilled in problem-solving, time management, and communication, contributing to improved client satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Transportation Clerk
Sygma Network
Monroe, Michigan
10.2022 - Current
- Monitored shipment statuses and resolved any discrepancies promptly.
- Ensured compliance with company policies and procedures related to transportation.
- Coordinated daily dispatch operations for efficient service delivery.
- Managed communication between drivers and clients to provide timely updates and enhance customer satisfaction.
- Assisted in training new dispatch staff on procedures and software usage.
- Responded to customer inquiries regarding shipment status and logistics support.
- Resolved customer complaints related to service issues or delays.
- Processed invoices accurately for timely payments to vendors.
Office Associate
Bob's Discount Furniture Store
Taylor, MI
10.2020 - 07.2022
- Maintained clean and organized store displays and shelves to enhance customer shopping experience.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to deliver exceptional customer service and support.
- Resolved customer complaints by providing effective solutions in a timely manner.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Provided cash register operations and handled customer payments.
Customer Service Associate
Taylor Ford
Taylor, MI
2018 - 2020
- Developed strong relationships with customers to understand their needs.
- Collaborated with team members to achieve sales goals and targets.
- Provided exceptional service by addressing customer inquiries and concerns.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Handled customer inquiries via phone, email, and in-person to ensure satisfaction.
- Greeted customers in a friendly and professional manner.
Clerical Support Associate
Taylor Ford
Taylor, MI
2014 - 2016
- Organized and maintained filing systems for efficient document retrieval.
- Supported data entry tasks using office software for accurate record-keeping.
- Managed office inventory by restocking supplies and coordinating purchase orders.
- Prepared shipping packages by printing packing labels and verifying orders.
- Processed vehicle titles and registrations for timely completion.
- Processed billing statements for vehicle sales and service transactions.
- Researched discrepancies in customer accounts and took appropriate action to resolve issues.
Clerical Support Associate
Metro Engineering Solutions
Belleville, MI
2007 - 2009
- Reviewed time sheets for compliance with company policies, contributing to accurate payroll processing.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Address employee inquiries regarding payroll discrepancies and adjustments.
- Process payroll data using specialized accounting software.
Education
High School Diploma -
Penn Foster
Scranton, PA06-2007
Skills
- Dispatch coordination
- Invoicing processing
- Payroll calculation
- Payroll regulations
- Route Manager
- Route Tracker
- Cortex (EROAD)
- IFM (Logistic Planning Schedule)
- Microsoft outlook, word, and Excel
- Data entry accuracy
- Computer skills
- Administrative support
- Time management
- Attention to detail
- Problem solving
- Strong organization skills
- Effective communication
- Teamwork and collaboration
- Training assistance
- Phone call answering
- Route Manager
Timeline
Transportation Clerk
Sygma Network
10.2022 - Current
Office Associate
Bob's Discount Furniture Store
10.2020 - 07.2022
Customer Service Associate
Taylor Ford
2018 - 2020
Clerical Support Associate
Taylor Ford
2014 - 2016
Clerical Support Associate
Metro Engineering Solutions
2007 - 2009
High School Diploma -
Penn Foster