Hillary Alba
Passaic,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Advisor
H&M Store
Rutherford, New Jersey
08.2024 - Current
- Analyzed competitor data to develop competitive pricing strategies.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Collaborated with other departments to ensure successful delivery of services and products.
- Greeted and assisted customers to foster positive experiences.
- Provided customers with information on products and services available.
- Operated register, handled cash and processed credit card transactions.
- Identified customer needs by asking questions and advising on best solutions.
- Demonstrated product features and benefits to potential customers.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Server
Pokeworks
Paramus, New Jersey
03.2024 - 07.2024
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Accurately recorded orders on cash register and point-of-sale system.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
Picker Packer
Party rental
Totowa, New Jersey
07.2022 - 06.2023
- Processed returned items according to company policies and procedures.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
- Labeled packages accurately with destination addresses for shipping purposes.
- Verified accuracy of picked items by comparing them against pick list.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Labeled boxes and placed in outbound collection areas.
- Packaged items with appropriate materials to prevent damage during shipping.
Shipping and Receiving Clerk
Kering
Totowa, NJ
07.2021 - 09.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area
- Inspected merchandise and sent damaged pieces for repair before shipment
- Reviewed order data to verify transactions and shipping dates
- Orchestrated routing by producing accurate shipping documentation and package labels
- Organized storage areas to optimize materials movements and minimize labor hours
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
Sales Associate
Madrag And10 Spot
Clifton, NJ
12.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Solved customer challenges by offering relevant products and services
Cashier Assistant
Madrag And10 Spot
Clifton, NJ
12.2021 - 05.2022
- Cleaned and sanitized cashier workstation and scanning area
- Helped customers complete purchases, locate items and join reward programs
- Removed trash, swept and mopped floors for professional appearance
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health
- Worked with other associates to support cashiers and management needs
- Answered questions about store policies and addressed customer concerns
- Packed customer orders into boxes and bags, transferring to shopping cart
- Retrieved items for customers and verified prices
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
Picker Packer
Adore Me
Teterboro
01.2021 - 06.2021
- Processed returned items according to company policies and procedures.
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Used handheld scanners to key in data for packages.
Smoothie Blender
Tropical Juice Bar
Clifton, NJ
02.2021 - 06.2021
- Contacted supervisor to notify of low product stock or other concerns
- Explained product details to share ingredients, allergens or preparation methods
- Took customer orders and accurately processed in system
- Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization
- Solved problems, finding possible causes and taking action to correct
- Maintained, operated, set up, and cleaned food preparation equipment
- Replenished ingredients, moving from cold or frozen storage to preparation area
- Prepared and served juices and blended drinks
- Created quality beverages for customers following recipes and presentation standards
- Cut, diced, and chopped fresh ingredients and toppings for smoothies
- Communicated special requests and coordinated daily tasks working with teammates
- Accurately operated cash register to process customer payments
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
Education
High School -
Clifton High School
Clifton, NJ06.2022
Associate of Arts -
Bergen Community College
Paramus, NJSkills
- Shipping and Receiving
- Production Organization
- Workplace Safety
- Critical Thinking
- Work Order Following
- Customer Relations
- Customer Experience
- Google Docs
- Basic Mathematics
- Packing and Scanning
- Teamwork and Cooperation
- Self-Motivated and Independent
- Damage Identification and Reporting
- Customer service experience
- Sales experience
- Creative writing
- Fluent spanish
Languages
Spanish - Native or Bilingual
Timeline
Sales Advisor
H&M Store
08.2024 - Current
Server
Pokeworks
03.2024 - 07.2024
Picker Packer
Party rental
07.2022 - 06.2023
Sales Associate
Madrag And10 Spot
12.2021 - 05.2022
Cashier Assistant
Madrag And10 Spot
12.2021 - 05.2022
Shipping and Receiving Clerk
Kering
07.2021 - 09.2022
Smoothie Blender
Tropical Juice Bar
02.2021 - 06.2021
Picker Packer
Adore Me
01.2021 - 06.2021
High School -
Clifton High School
Associate of Arts -
Bergen Community College