Hillary Bastedo
Monte Rio,CA
Summary
I am a knowledgeable and dedicated customer service professional with extensive experience in remaining calm in the face of adversity. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. More than capable of standing on my feet for hours at a time and willing to go the extra mile to help others. I am articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Unemployed
Self
Monte Rio, CA
03.2025 - Current
Security Officer
Securitas Security
Santa Rosa, CA
06.2024 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Bus Driver
Transdev
10.2022 - 05.2024
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
PSE SSDA Clerk
USPS
01.2022 - 08.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Upsold postal services like insurance and tracking.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Sales Associate
Caesars Fish Store
08.2021 - 12.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
Home Depot
07.2021 - 08.2021
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
Customer Service
Ferrellgas
07.2021 - 08.2021
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Answered inquiries and provided superior customer service to clients.
- Provided exceptional customer service to clients, responding to questions effectively.
Sales and Service Distribution
USPS
10.2016 - 04.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Supported efficient and timely replenishment of sales floor merchandise.
- Answered questions about policies and addressed customer concerns.
- Helped irate customers in a calm manner, deescalating situations where tension ran high.
- Kept calm and professional even in the face of anger and rudeness
Education
Criminal Justice
City College of San Francisco
San Francisco, CAGED -
California Department of Education
Sacramento, CaSkills
- Customer Data Confidentiality
- Customer Account Management
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Order and Refund Processing
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- Computer Proficiency
- Refunds and Returns Management
- Billing Adjustments and Refunds
Timeline
Unemployed
Self
03.2025 - Current
Security Officer
Securitas Security
06.2024 - 03.2025
Bus Driver
Transdev
10.2022 - 05.2024
PSE SSDA Clerk
USPS
01.2022 - 08.2022
Sales Associate
Caesars Fish Store
08.2021 - 12.2021
Customer Service Representative
Home Depot
07.2021 - 08.2021
Customer Service
Ferrellgas
07.2021 - 08.2021
Sales and Service Distribution
USPS
10.2016 - 04.2021
Criminal Justice
City College of San Francisco
GED -
California Department of Education