Hillary Belk
Asheville,NC
Summary
Consultant with over 16 years experience. Exceptional leader talented at Case Management, Crisis Management, Operations, Group Processing and Schedule Oriented. Technically-savvy with outstanding relationship building, training and community engagement skills.
Overview
16
16
years of professional experience
Work History
Recovery Consultant
Hillary Belk Recovery Support Services
Asheville, NC
04.2016 - Current
- Develops work plans to meet business priorities and deadlines
- Conducts meetings with clients to determine project intent, requirements and budgets
- Maintains self directed schedule to ensure that clients needs are being met at every phase
- Provides outstanding service to clients to not only maintain but to extend relationship for future business opportunities
- Provides updates to all parties involved until job is complete
- Collaborates with clients from concept through final delivery of product or service
- Designs strategic plan for component development practices to support future projects
- Consistently meets deadlines and requirements and contracted positions
Recovery Support Services Coordinator
Addiction Professionals of North Carolina
Asheville, NC
03.2020 - 07.2024
- Work with the Department of Health and Human Services to execute deliverables for the state of North Carolina
- Build community partnerships and network in 8 county catchment
- Attend monthly coalition meetings and support the future growth
- Create sub committees and groups needed to bridge gaps in services
- Document and comprehensively monitor the progression in the work to provide information on what is most effective and where change is needed (quarterly reporting)
- Develop strategic plans, financial projects for up to 6 projects at a time with six month scope projections
- Develop new and innovative trainings to support system gaps and creative ways to engage our publics, stakeholders and audiences
- Connecting with politicians, treatment centers and other stakeholder with knowledgeable assessment to better meet their particular needs
Supervisor/Recovery Coach
Bluebird Recovery Coaching
Asheville, NC
11.2018 - 11.2019
- Maintained schedules with managers, self directed schedule and proper house checks
- Handled client complaints, resolved issues and adjusted policies to meet changing needs
- Collaborated and worked closely with managers onsite
- Facilitated both manager and team phone call on weekly basis
- Created policy and procedure manual for both houses
- 6 months period after employment, census reached capacity and it was necessary to lease new house to accommodate that growth
- Management was involved during this entire process
- Worked closely with owner and managers to make best decisions regarding safety and security of residents
- Met with residents on one to one basis once weekly and also multiple times during week, based on current level of coaching
Sober Companion (CCAR certified recovery coach)
Recovery Placement Services
Asheville, NC
10.2016 - 04.2018
- Customer Service
- Adaptability & Crisis Management
- Conflict Resolution
- Risk management processes
- Case Management and immediate contact with clinical supervision in case of emergencies beyond current scope
- Flexibility with planning and assessing given changing circumstances with regards to meeting client where they are in their process
- Developed and implemented individualized recovery plans
- Participated in multidisciplinary meetings focused on providing comprehensive assistance
- Provided group, family and individual counseling to support recovery goals
Server
Melanie Rowe Catering
Rock Hill, SC
03.2012 - 04.2018
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Maintained complete knowledge of catering menu, including daily modifications and served food
- Delivered quality service by providing a warm and welcoming environment
- Developed and maintained positive working relationships with others to reach business goals
Life Skills Counselor
Hope Homes Recovery Sober Living
Charlotte, NC
10.2014 - 09.2016
- Managed a 24-hour sober living facility
- Implemented various approaches on a case by case basis
- Maintained self-directed schedule and adapted with flexibility when needed
- Lead facilitator in all southeast locations-training new counselors with the philosophies of the organization
- Developed action plans, to create positive change in work environment
- Assisted with marketing at conferences and other functions when needed off site
- Recognizes own strengths and limitations, asking for help when needed
- Established short and long-term goals with clients
- Helped participants create healthy boundaries during the recovery process
- Facilitated and developed groups, using themes/life skills to tailor to group needs
- Received consulting and supervision hours through our clinical team
National Lead Advocate
Foundations Recovery Network
Charlotte, Brentwood, NC, TN
02.2014 - 02.2016
- Promoted the Heroes message through: social media, blogging, recruiting, field marking and helped host the 6K races
- Engaged publics about the Heroes movement, guiding them to get involved in the process
- Worked with a team; in person, e-mails, conference calls and other forms of communication
- Able to adapt to diverse environments easily
Intern/Undergraduate Assistant/Employee (after graduation)
University of North Carolina at Charlotte, Center for Wellness Promotion (CWP)
Charlotte, NC
09.2011 - 08.2013
- Implemented and sustained the Collegiate Recovery Community at UNC-Charlotte
- Created and developed UNC-Charlotte's CRC framework through teamwork
- Presented at local events and national conferences
- Expanded program awareness increasing its recognition through social media marketing and on-campus advocacy
- Constantly exceeded expectations of the university through dedication and persistence
- Shared experience with others personally, publicly and developed rapport with students, administration and the community
- Dynamic networker, established strong connections locally and nationally through collegiate recovery involvement
- First Graduate in the State from a Collegiate Recovery Community in North Carolina
Education
Certified Peer Support Specialist -
NC Peer Support Board (UNC)
03-2023
Certified Life Coach -
Life Purpose Institute
Los Angeles, CA04-2020
NCSAPPB Certification, CADC - Substance Use Counseling
Central Piedmont Community College
Charlotte, NC09.2019
Healing Arts Reiki Master Practitioner - Reiki Training (Attunement)
Ashakti Wellness
03-2017
Bachelor of Arts - Communications- Public Relations
University of North Carolina
Charlotte, NC12-2012
Associate of Arts - Liberal Arts
Central Piedmont Community College
Charlotte, NC05-2010
Skills
- Operations Management
- Coaching (Life, Recovery, Grief and Spiritual)
- Conflict Resolution
- Consulting
- Crisis Management
- Customer Service
- Ability to build group cohesion
- Team Building
- Documentation
- Adaptable and Flexible
- Networking
- Facilitating and developing groups
- Building rapport
- Risk management
- Supervision
- Verbal Communication
- Asking for help
- One to one services
- Case Management
- Project Leadership
- Client Engagement
- Integrity and Honesty
- Team Leadership & Development
Accomplishments
- Co-Founder & Outreach Coordinator, Artists Recovery Movement (Non-profit organization), 2016, 2018
- Active alumni and volunteer, Collegiate Recovery Community at UNC-Charlotte, 2012, Present
- Active Board Member, Drug Free Coalition of Mecklenburg County, 2015, 2018
- Recipient of the Moments of Change award, Foundations Recovery Network, 2014, For ability to 'help pave the road to recovery for others'.
- National Council Member, Young People in Recovery YPR-NC, 2012, 2018
References
- Chelsea Schmidt, Colleague, 336-682-2965
- Kristine Nutt, MSW, LCSW, Colleague/Mentor, 336-413-9679
Timeline
Recovery Support Services Coordinator
Addiction Professionals of North Carolina
03.2020 - 07.2024
Supervisor/Recovery Coach
Bluebird Recovery Coaching
11.2018 - 11.2019
Sober Companion (CCAR certified recovery coach)
Recovery Placement Services
10.2016 - 04.2018
Recovery Consultant
Hillary Belk Recovery Support Services
04.2016 - Current
Life Skills Counselor
Hope Homes Recovery Sober Living
10.2014 - 09.2016
National Lead Advocate
Foundations Recovery Network
02.2014 - 02.2016
Server
Melanie Rowe Catering
03.2012 - 04.2018
Intern/Undergraduate Assistant/Employee (after graduation)
University of North Carolina at Charlotte, Center for Wellness Promotion (CWP)
09.2011 - 08.2013
Certified Peer Support Specialist -
NC Peer Support Board (UNC)
Certified Life Coach -
Life Purpose Institute
NCSAPPB Certification, CADC - Substance Use Counseling
Central Piedmont Community College
Healing Arts Reiki Master Practitioner - Reiki Training (Attunement)
Ashakti Wellness
Bachelor of Arts - Communications- Public Relations
University of North Carolina
Associate of Arts - Liberal Arts
Central Piedmont Community College