Hillary Bernal

Outside Scheduler for Radiology orders placed by in clinic providers.

• Worked with patients to schedule tests and procedures.
• Performed various administrative tasks by filing, copying and faxing documents to Hospitals and imaging facilities using Right fax.
• Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
• Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians for STAT orders.
• Assisted with peer to peer and authorization/denial requests.
• Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.

• Answering over100 calls per shift to meet fast-paced call center demands
• (Hybrid)
• Assist customers with setting appointments for8 different locations , special order requests, and arranging merchandise pick-up
• Document and detail calls and complaints using call center's CRM database

• Completed documentation of care, hospital actions and patient activities
• Reviewed each step of patient care and made proactive adjustments to avert issues
• Established rapport and relationships with patients and external partners to cross-train and support medical staff
• Worked with patients to schedule tests and procedures

• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments through Centricity practice solutions Systems
• Supported providers in outpatient medical office through coordinating all administrative operations
• Located, checked in and pulled medical records for patient appointments and incomplete charts
• Managed master calendar and scheduled appointments for6 providers based on optimal patient loads and clinician availability
• Improved timely payment of bills by developing flexible payment plans for patients
• Answered phone calls and messages for6-physician Family care medical facility, scheduling appointments and handling patient inquiries

• Analyzed departmental documents for appropriate distribution and filing
• Copied, logged and scanned supporting documentation
• Responded to customer requests via telephone and email
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies
• Entered details such as payments, account information and call logs into the computer system
• Completed patient appointment and Follow ups using NexGen
• Received and Charted New patient Referrals

• Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
• Coordinated and planned vacations for the family
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes
• Screened personal and business calls and directed them to the appropriate party
• Maintained appropriate filing of personal and professional documentation
• Monitored household expenditures and budgeted for necessities, including groceries and household utility payments
• Managed and reviewed filing and office systems

• Utilized basic sales strategy to engage customers and present solutions to suit individual needs
• Decreased downtime by training multiple employees on company products and sales strategy
• Adhered to all company policies procedures and safety standards
• Created an inviting environment for customers by maintaining store organization and cleanliness