HILLARY BITTER
Rogers,AR
Summary
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
18
18
years of professional experience
Work History
Sale Associate
William Sonoma
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
MANAGER
Razorback Gift Shops, Inc
01.2005 - 12.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a speci ed level
- Instruct sta on how to handle di cult and complicated sales
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Formulate pricing policies for merchandise, according to pro tability requirements
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
HOTEL FRONT DESK
Best Western Inn Of The Ozarks
08.2013 - 08.2014
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance sta when guests report problems
- Make and con rm reservations
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guests' accounts, manually or using computers
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Review accounts and charges with guests during the check out process
- Transmit and receive messages, using telephones or telephone switchboards
- Advise housekeeping sta when rooms have been vacated and are ready for cleaning
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Arrange tours, taxis, or restaurant reservations for customers.
BOOK KEEPER, P&P Plumbing
01.2013 - 01.2014
- Operate computers programmed with accounting software to record, store, and analyze information
- Check gures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
- Receive, record, and bank cash, checks, and vouchers
- Code documents according to company procedures
- Match order forms with invoices, and record the necessary information
- Perform personal bookkeeping services
- Calculate, prepare, and issue bills, invoices, account statements, and other nancial statements according to established procedures.
Education
A.A - Applied Science
NorthWest Arkansas Community College
Bentonville, AR12.2023
Skills
- Excellent People Skills
- Computer Proficiency
- Strong Analytical and Problem-Solving Skills
- Professional Telephone Demeanor
- Retail Sales Customer Service
- Business Management Principles
- Verbal and Written Communication
- Sales Activities
Timeline
Sale Associate
William Sonoma
10.2022 - 01.2023
HOTEL FRONT DESK
Best Western Inn Of The Ozarks
08.2013 - 08.2014
BOOK KEEPER, P&P Plumbing
01.2013 - 01.2014
MANAGER
Razorback Gift Shops, Inc
01.2005 - 12.2017
A.A - Applied Science
NorthWest Arkansas Community College
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