Summary
Overview
Work History
Education
Skills
Timeline
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Hillary Brodsky

Longwood,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

15
15
years of professional experience

Work History

Account Representative

State Farm
03.2023 - Current
  • Collaborated with other departments to address customer needs and service requests.
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.
  • Implemented customized account plans to meet individual client needs.
  • Kept detailed records of customer interactions for optimal traceability.

Remote English Language Teacher

VIPKID
05.2019 - 11.2021
  • Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
  • Evaluated student progress to offer recommendations for further development.
  • Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
  • Taught over 20 students and developed plans to accommodate each student's needs.
  • Provided detailed feedback to parents and students after completing each lesson.

Digital Marketing Analyst

Reservations.com
08.2015 - 12.2018
  • Analyzed website data using Google AdWords to determine accuracy of keywords for hotel ads.
  • Produced and submitted weekly reports detailing which hotel ads had irrelevant traffic and appropriate adjustments needed.
  • Monitored URLs for available bookings and website errors.
  • Created training documents in aspects of search engine marketing.
  • Led training and education for new hires.

Kindergarten Assistant & 5th Grade Teacher

Annunciation Catholic Academy
08.2009 - 07.2015
  • Developed interesting course plans to meet academic, intellectual and social needs of students
  • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials
  • Established and enforced rules for behavior and procedures for maintaining order among class of 27 students
  • Developed, administered and corrected tests and quizzes in a timely manner
  • Employed classroom and team building activities using Kagan structures to encourage student learning and build community within the classroom.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment

Education

Bachelor of Arts - English Literature

University of Central Florida
Orlando, FL
2010

Skills

  • Google AdWords
  • Microsoft Office
  • Microsoft Excel
  • Keyword Research
  • Continuous Improvement Process
  • Google Spreadsheets

Timeline

Account Representative

State Farm
03.2023 - Current

Remote English Language Teacher

VIPKID
05.2019 - 11.2021

Digital Marketing Analyst

Reservations.com
08.2015 - 12.2018

Kindergarten Assistant & 5th Grade Teacher

Annunciation Catholic Academy
08.2009 - 07.2015

Bachelor of Arts - English Literature

University of Central Florida

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Hillary Brodsky