Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hillary Brown

Bay Minette,AL

Summary

Hardworking and passionate with strong organizational skills. Eager to secure a Human Resource position with Quincy Compressor. Ready to help the team achieve company goals.

Overview

26
26
years of professional experience

Work History

Customer Service Agent, Parts

Quincy Compressor
Bay Minette, Alabama
11.2021 - Current
  • Help large volume of customers every day with positive attitude
  • Apply strong communication and negotiation skills regarding claims with the NSC
  • Recommend parts to customers and suggested other options if preferred product was unavailable.
  • Respond to customer calls and emails to answer any questions about parts.
  • Assist customer with any issues they have regarding damages, overages, and shortages

E-Commerce Manager

Standard Furniture
Birmingham, Alabama
10.2020 - Current
  • Processed all online orders and inquiries
  • Processed all payments through authorize.net
  • Updated warehouse stock and uploaded to social media
  • Contacted customers regarding pick ups and deliveries
  • Completed up to 30 sales and shipments per week
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.

Corporate Account Associate

Standard Furniture Manufacturing Company
Bay Minette, AL
06.2018 - 10.2020
  • Worked with Top Tier customers to understand needs and provide excellent service.
  • Increased customer satisfaction by resolving customer issues with damages or shortages.
  • Handled many phone calls per day to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Effective liaison between customers and internal departments such as logistics and import ops team.
  • Responded to customer requests for products, services and company information.
  • Handled high-volume paperwork and collaborated with logistics department to resolve invoicing and shipping problems.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Entered orders into our JDE computer database system.
  • Managed timely and effective replacement of damaged or missing products.

Office Manager

Slaughter & Associates LLC
Bay Minette, AL
01.2001 - 06.2018
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel and Power Point.
  • Completed monthly payroll for 4 employees.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Maintained computer and physical filing systems.
  • Created stock report of all groups for sales reps to use daily.

Administrative Specialist

United States National Guard
Mobile, Alabama
05.1996 - 05.2000
  • Produced highly accurate internal and external letters and memoranda.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Issued government ID's
  • Provided strength report of all companies to Battalion Lieutenant.
  • Handled incoming and outgoing mail.
  • Prepared project documents, reports and brochures.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Education

Bachelor of Science - Human Resources

Faulkner University
Montgomery, AL
12.1999

Associate of Arts - Computer Management

Faulkner Community College
Bay Minette, Alabama
05.1998

High School Diploma -

Washington County High School
Chatom, AL
05.1996

Skills

  • Ability to multi-task
  • Quick Learner
  • Microsoft Office (Powerpoint, Excel, Word)
  • Type 80 WPM
  • JDE and AS400 software

Timeline

Customer Service Agent, Parts

Quincy Compressor
11.2021 - Current

E-Commerce Manager

Standard Furniture
10.2020 - Current

Corporate Account Associate

Standard Furniture Manufacturing Company
06.2018 - 10.2020

Office Manager

Slaughter & Associates LLC
01.2001 - 06.2018

Administrative Specialist

United States National Guard
05.1996 - 05.2000

Bachelor of Science - Human Resources

Faulkner University

Associate of Arts - Computer Management

Faulkner Community College

High School Diploma -

Washington County High School

Similar Profiles

CREATE PROFILE
Hillary Brown