NATIONAL ACCOUNT REPRESENTATIVE CONSOLIDATED FIRE PROTECTION
03.2023 - Current
Develop positive and professional rapport with assigned account contacts, including timely follow up providing excellent customer service Develop positive and professional rapport with affiliate subcontractors, including communicating the scope of work on each service Effectively communicate with customers and affiliates via telephone and email Receive and dispatch work orders to customer expectations Track all open and closed work orders / Follow up weekly on inspection completion status Communicate status of all work orders to affiliates and customers, including following up daily for accurate and timely completion Request and submit proposals for additional repairs/services and to correct deficiencies Make sure the reports, paperwork, and invoices are sent to National Accounts in a timely manner Mark-up/price the service and inspection calls properly before submitting to billing Review all paperwork for completeness and accuracy before invoicing Request missing paperwork affiliates and disputing incorrect invoices from affiliates Review NTE (Not to Exceed) amounts on customer POs (purchase orders) prior to mark-ups Show Description