Hillary Brown
Orange,CA
Summary
An enthusiastic, self-motivated, and reliable person with a strong work ethic, eager to expand my knowledge for a long-term position.
Overview
10
10
years of professional experience
Work History
NATIONAL ACCOUNT REPRESENTATIVE
CONSOLIDATED FIRE PROTECTION
03.2023 - Current
- Develop positive and professional rapport with assigned account contacts, including timely follow up providing excellent customer service
- Develop positive and professional rapport with affiliate subcontractors, including communicating the scope of work on each service
- Effectively communicate with customers and affiliates via telephone and email
- Receive and dispatch work orders to customer expectations
- Track all open and closed work orders / Follow up weekly on inspection completion status
- Communicate status of all work orders to affiliates and customers, including following up daily for accurate and timely completion
- Request and submit proposals for additional repairs/services and to correct deficiencies
- Make sure the reports, paperwork, and invoices are sent to National Accounts in a timely manner
- Mark-up/price the service and inspection calls properly before submitting to billing
- Review all paperwork for completeness and accuracy before invoicing
- Request missing paperwork affiliates and disputing incorrect invoices from affiliates
- Review NTE (Not to Exceed) amounts on customer POs (purchase orders) prior to mark-ups
CLIENT SERVICES PHONE REPRESENTATIVE/ENROLLMENTS
LITIGATION PRACTICE GROUP
02.2022 - 02.2023
- Assisting clients on the phone with their accounts and verifying any personal information
- Providing the client with monthly follow-ups on the accounts as well as answering any questions pertaining to the program
- Assisting the client in uploading important documents
- Assisting the client in making/scheduling payments
- Auditing files and paperwork from the affiliate before approving the file for enrollment into the debt resolution program
- Creating and completing daily tasks pertaining to the clients account
- Reviewing clients credit reports or pulling the most recent report per clients request.
ASSOCIATE
IN-N-OUT BURGER
04.2014 - 06.2022
- Providing his quality product and customer service to all customers
- Received a promotion six times due to achievement of certifications within the position
- Training other associates to advance within the company
- ( Lower level management ) - collecting AM/PM temps, doing the AM/PM money and inventory counts
BARISTA
STARBUCKS
02.2016 - 02.2022
- Assisting customers with food/beverage orders
- Tendering orders and properly handling money
- Training new hire baristas
- Closing tasks - stocking product, prepping goods ( whipped creams, sauces, etc ), dating products properly , nightly chores for a presentable store
Education
HIGHSCHOOL DIPLOMA -
Sherman E. Burroughs
Ridgecrest, CA06.2010
Skills
- Typing 50 words a minute
- Multitasking
- Cash handling
- Time management
- Customer service
- Answering phones
References
- Shannon White, (949)-680-0353
- Temple Day, (949)-981-4722
- Jason Dowiatt, (757)-995-9636
Timeline
NATIONAL ACCOUNT REPRESENTATIVE
CONSOLIDATED FIRE PROTECTION
03.2023 - Current
CLIENT SERVICES PHONE REPRESENTATIVE/ENROLLMENTS
LITIGATION PRACTICE GROUP
02.2022 - 02.2023
BARISTA
STARBUCKS
02.2016 - 02.2022
ASSOCIATE
IN-N-OUT BURGER
04.2014 - 06.2022
HIGHSCHOOL DIPLOMA -
Sherman E. Burroughs