Hillary Brown
Memphis,TN
Summary
Dedicated and customer-focused Customer Service Representative/Data Entry Specialist with experience in providing excellent service and support. Skilled in handling inquiries, processing claims, and resolving issues with empathy and professionalism. Seeking to leverage my expertise to contribute to the success of any company I am employed with.
Overview
11
11
years of professional experience
Work History
Technical Customer Service Advisor
Conduent
06.2024 - Current
- Provided technical support for Apple iOS, iPadOS, watchOS, AirPods and Beats devices.
- Utilized probing questions and troubleshooting methods to analyze information, isolate root causes, and resolve customers' issues.
- Educated customers on support and service options.
- Accurately documented all customer interactions.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Care Team Representative
Sedgwick
09.2023 - 06.2024
- Provided frontline support to patients and families, addressing inquiries, scheduling appointments, and coordinating care services.
- Assisted patients with navigating healthcare systems, explaining procedures, and providing information about available resources and support services.
- Served as a liaison between patients, healthcare providers, and other stakeholders to ensure seamless communication and coordination of care.
- Documented patient interactions, inquiries, and care plans in electronic medical records (EMR) systems, ensuring accuracy and confidentiality.
Customer Service Representative/Claims Representative
BlueCross BlueShield
06.2021 - 09.2023
- Assisted customers with insurance claims inquiries, providing information about coverage, benefits, and claim status.
- Processed insurance claims, including verifying policy information, reviewing documentation, and determining claim eligibility.
- Investigated and resolved customer complaints and disputes regarding claims, ensuring timely and fair resolution.
- Provided support to customers throughout the claims process, answering questions, addressing concerns, and offering guidance.
Authorizations Representative
American Home Shield
01.2019 - 06.2021
- Received and processed warranty claims from homeowners, contractors, and service providers, ensuring accuracy and completeness of information.
- Reviewed warranty coverage, service agreements, and contract terms to determine eligibility and authorization requirements for requested repairs or replacements.
- Communicated with homeowners, contractors, and service providers to gather additional information, clarify details, and provide updates on claim status
- Documented claim details, authorizations, and communications in the company's database system, ensuring accurate and thorough record-keeping.
Patient Service Representative
Aerotek Staffing Agency
11.2017 - 01.2019
- Registered patients for appointments, procedures, and admissions, collecting demographic information, insurance details, and consent forms.
- Scheduled patient appointments, tests, and procedures, coordinating with clinical staff and specialty departments to ensure availability and accuracy.
- Answered incoming calls and inquiries from patients, families, and healthcare providers, providing information, resolving issues, and directing calls to appropriate departments.
- Maintained patient records and electronic medical records (EMR), ensuring accuracy, confidentiality, and compliance with regulatory requirements.
Chat Support Representative
Automotive Group LLC
03.2015 - 11.2017
- Provided timely and accurate responses to customer inquiries and issues via online chat platforms, ensuring a positive customer experience.
- Assisted customers with product information, troubleshooting technical issues, processing orders, and resolving complaints.
- Demonstrated empathy and patience in addressing customer concerns and finding effective solutions to meet their needs.
- Maintained detailed and accurate records of customer interactions, inquiries, and resolutions in the chat support system.
Customer Service Specialist
Office Depot
10.2013 - 03.2015
- Handled inbound calls and emails from customers, providing assistance with inquiries, order processing, and issue resolution.
- Developed strong product knowledge to effectively address customer questions and concerns.
- Processed returns, exchanges, and refunds according to company policies and procedures.
- Managed customer accounts, including updating contact information and preferences as needed.
Education
Licensed Massage Therapist - Massage Therapy
Concorde Career College
Memphis, TN02.2016
Psychology -
Christian Brothers University
05.2013
High School Diploma -
Mitchell High School
05.2011
Skills
- Call Center Experience
- Customer Relations
- Customer Service
- Call Center Operations
- Data Entry
- KPI Monitoring
- Detail-oriented with strong organizational and multitasking abilities
- Excellent customer service and interpersonal skills
- Strong communication and active listening abilities
- Proficient in patient registration and scheduling systems
- Proficient in insurance verification and authorization processes
- Detail-oriented with strong organizational and time management abilities
- Strong problem-solving and decision-making abilities
- Ability to work effectively in a fast-paced and dynamic environment
Timeline
Technical Customer Service Advisor
Conduent
06.2024 - Current
Care Team Representative
Sedgwick
09.2023 - 06.2024
Customer Service Representative/Claims Representative
BlueCross BlueShield
06.2021 - 09.2023
Authorizations Representative
American Home Shield
01.2019 - 06.2021
Patient Service Representative
Aerotek Staffing Agency
11.2017 - 01.2019
Chat Support Representative
Automotive Group LLC
03.2015 - 11.2017
Customer Service Specialist
Office Depot
10.2013 - 03.2015
Licensed Massage Therapist - Massage Therapy
Concorde Career College
Psychology -
Christian Brothers University
High School Diploma -
Mitchell High School
Similar Profiles
Deborah SwordDeborah Sword
Transaction Processor at ConduentTransaction Processor at Conduent
Alicia MorseAlicia Morse
Flex Trainer at ConduentFlex Trainer at Conduent
Emranullah NajibEmranullah Najib
Data Management Specialist at ConduentData Management Specialist at Conduent
Talia BarnesTalia Barnes
Technical Service Advisor at ConduentTechnical Service Advisor at Conduent
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis