Hillary Campbell
Eau Claire
Summary
Dynamic Customer Success Manager II at Jamf with a proven track record in client advocacy and retention. Expert in Salesforce and Gainsight, I excel in cross-functional collaboration and effective communication, driving customer satisfaction and tailored solutions for over 60 Education accounts. Committed to empowering teams and enhancing service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Success Manager II
Jamf
01.2021 - Current
- Coordinate complex scheduling requirements with individual clients to provide bi-annual Business Reviews, cadence calls, and proactive outreach
- Collaborate with internal and external stakeholders to ensure customer satisfaction on personalized and tailored solutions for over 60 Education accounts
- Member of in the Customer Success Service Desk team, specializing in Hosted Instance and Asset Requests
- Exemplify team cooperation by co-hosting weekly support meetings, team building activities, and quarterly team volunteer events
- Advocate for and empower customers, while monitoring metrics to identify areas for retention and growth
- Communicate technical information provided by internal product experts to customers at varying levels based on account admin's level of technical understanding
Training Lead Technician
Biolife Plasma Services
01.2009 - 01.2019
- Comply with Federal, State and Company Policies in regards to safety and quality control
- Maintains customer confidentiality with a high level of integrity throughout customer documentation and relations
- Monitor customers during plasmapheresis process with acute detail to individual specific needs
- Organize, carry out and maintain initial company wide, on-site training and annual certification training for all employees
- Adhere and enforce mandated global training standards for a team of sixty-five
- Use numerous job specific computer programs to manage and track all workflow, create learning aids and training tools
- Collect and organize employee yield metrics and monitor customer retention rates daily
- Analyzes individual employee metrics and provide feedback
Education
Bachelor of Arts (B.A.) - Communication
Luther College
Decorah, IA01.2003
Skills
- Organizational skills
- Time management
- Effective communication
- Interpersonal skills
- Customer experience
- Active listening
- Empathetic listening
- Conflict resolution
- Adaptability
- Team development
- Gainsight proficiency
- Salesforce expertise
- Jira management
- Outlook usage
- PowerPoint presentations
- Calendly scheduling
- Customer relationship management
- Account management
- Client advocacy
- Attention to detail
- Service excellence
- Cross-functional collaboration
- Training facilitation
- Schedule coordination
- Staff mentoring and leadership
- Inter-departmental collaboration
- Regulatory compliance awareness
- Multitasking capabilities
- Sound judgment
Certification
- Jamf 100: Jamf Pro Associate
- Jamf 200: Jamf Certified Tech
- Gainsight Associate Admin: Level 1
- Jamf School Beta Participant
Timeline
Customer Success Manager II
Jamf
01.2021 - Current
Training Lead Technician
Biolife Plasma Services
01.2009 - 01.2019
Bachelor of Arts (B.A.) - Communication
Luther College