Hillary Cerchia
Phoenix,AZ
Overview
21
21
years of professional experience
Work History
Service Administrator/Scheduler
Communication Concepts
Haltom City, TX
07.2018 - 06.2024
- Proactively plan, forecast, and create dispatch schedule for service calls for a team of technicians while supplying administrative support.
- Accurately manage and dispatch the required service technician with the right skill level necessary for service calls while perfecting daily routes and contact throughout day, thereby reducing windshield time and efficiently managing customer needs.
- Nurture strong relationships with both technicians and customers to efficiently reduce the stress that comes with last minute schedule changes.
- Perform quality control to gauge satisfaction of customer following service call.
- Daily communication and coordination with Inside Sales and accounts payable about purchase order and billing procedures.
Administrative Assistant
Professional Datasolutions Inc.
Hurst, TX
12.2014 - 12.2017
- Supplied administrative support to company leadership to include the General Manager, Accounting Manager and a 17-person team of analysts.
- Directed all aspects of facilities management including maintenance schedules for office equipment, and safety devices including the company AED device.
- Responsible for all technical onboarding to include setting up new employee computer workstations, phones, and remote desktop securities.
- Performed weekly bank and general ledger reconciliation for multiple C-store customers.
Office Manager
Sit Means Sit Dog Training of Phoenix
Phoenix, AZ
10.2009 - 11.2014
- Managed all aspects of office management including scheduling lessons, calendar management, correspondence, ordering inventory, developed and maintained client database for small family-owned business. Also, granted the latitude to make independent decisions to promote successful business behaviors.
- Implemented systems for all daily, weekly, and monthly office procedures including creation of monthly newsletter.
- Processed accounts receivable via QuickBooks.
- Coordinated and organized trade shows and seminars with community partners.
Production Manager
LPI Multimedia, Inc.
Scottsdale, AZ
08.2003 - 09.2009
- Assisted sales team in all aspects of ad development and client relations.
- Collaborated with clients to define customer publication projects from cradle to grave.
- Established and supported customer service standards and processes to ensure exceptional service.
Education
Bachelor of Science - Theater Arts
Towson University
Baltimore, MD06-1991
Some College (No Degree) - Journalism, Print
Arizona State University
Tempe, AZSkills
- Written Communication
- Task Prioritization
- Adaptability
- Analytical Thinking
- Proficient in Microsoft Office Suite
- Customer Needs Assessment
Accomplishments
- Recognized as Communication Concepts Employee of the Quarter three years in a row
Timeline
Service Administrator/Scheduler
Communication Concepts
07.2018 - 06.2024
Administrative Assistant
Professional Datasolutions Inc.
12.2014 - 12.2017
Office Manager
Sit Means Sit Dog Training of Phoenix
10.2009 - 11.2014
Production Manager
LPI Multimedia, Inc.
08.2003 - 09.2009
Bachelor of Science - Theater Arts
Towson University
Some College (No Degree) - Journalism, Print
Arizona State University
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