Hillary De La O
San Antonio,TX
Summary
Experienced professional specializing in property management, operations, and customer service. Demonstrated record of success managing Class A office and flex space. Skilled in budget oversight, vendor management, and tenant relations. Strong focus on leadership in team development and driving strategic growth. Thrives in high-pressure environments, consistently delivering exceptional tenant experiences while ensuring efficient and seamless property operations. Active member of the San Antonio Building Owners and Managers Association (BOMA), currently serving on the Emerging Professionals Committee. Showcasing a commitment to industry leadership and excellence.
Overview
5
5
years of professional experience
Work History
Assistant Property Management
Worth and Associates
02.2024 - Current
- Oversee the operations of over 500,000 square feet of Class A office and flex space, ensuring optimal functionality and tenant satisfaction
- Lead staff performance initiatives and manage vendor contracts to uphold service excellence
- Ensure compliance with building standards and safety regulations while overseeing maintenance operations
- Develop and implement growth strategies, manage budgets, and conduct comprehensive financial reporting to drive profitability
- Coordinate tenant events to enhance engagement and foster strong relationships within the community
- Assist with property inspections and maintenance scheduling to ensure optimal building conditions
- Prepare and manage leases, lease renewals, and move-in/move-out documentation with precision
- Respond to tenant inquiries and requests promptly and professionally, reinforcing a commitment to exceptional service
Hospitality Manager
Gusto Group USA
11.2023 - Current
- Successfully organized and executed high-profile events and banquets accommodating over 200 guests, demonstrating exceptional planning and coordination skills
- Developed and implemented comprehensive training programs for new staff members, enhancing team performance and service quality
- Collaborated closely with vendors to ensure the timely delivery of supplies and materials, maintaining operational efficiency
- Managed budgets and financial reporting with a focus on profitability and effective cost control measures
- Addressed customer complaints with professionalism and urgency, ensuring swift resolution and satisfaction
- Worked in partnership with other departments to deliver a seamless and exceptional guest experience
General Manager
Cycle Bar Stone Oak
01.2022 - 01.2024
- Oversaw the successful opening, relocation, and reopening of the studio, driving operational excellence at every stage
- Directed staff performance through strategic hiring and comprehensive training programs, fostering a high-performing team culture
- Formulated and implemented innovative growth strategies while optimizing operational processes for maximum efficiency
- Championed client satisfaction initiatives to enhance retention and build lasting relationships with members
- Managed budgetary allocations and executed targeted promotional campaigns, significantly boosting revenue streams
Insurance Professional Service and Sales II
USAA
01.2020 - 01.2022
Education
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX01-2020
Skills
- Leadership in Team Dynamics
- Complex Problem-Solving
- Project planning and development
- Comprehensive Property Inspections
- Exceptional Customer Service Expertise
- Operations Management and Optimization
- Strong Interpersonal and Communication Skills
- Social Media Strategy and Management
- Proficiency in Yardi Software
- Microsoft Office and Outlook proficiency
- Budget Management and Financial Reporting
References
- Patti Salzmann, Deputy Superintendent, San Antonio, 210-884-6170, Psalzmann1@saisd.net
- Gerardo De Anda, CEO, Gusto Group USA, 210-776-3606, gerardo@gustogroupusa.com
Timeline
Assistant Property Management
Worth and Associates
02.2024 - Current
Hospitality Manager
Gusto Group USA
11.2023 - Current
General Manager
Cycle Bar Stone Oak
01.2022 - 01.2024
Insurance Professional Service and Sales II
USAA
01.2020 - 01.2022
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
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