Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hillary Dezotelle

Swansea,MA

Summary

Dynamic leader with proven expertise in operations management and team leadership, honed at 1369 Coffee House. Excelled in driving sales growth and profitability while fostering high employee satisfaction. Skilled in problem resolution and efficient multitasking, adept at nurturing client and vendor relationships for sustained success. Demonstrates exemplary customer service skills and a commitment to excellence in fast-paced environments. Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

General Manager

1369 Coffee House
09.2014 - 08.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Other responsibilities include taking monthly inventory of food and managing COGS, hiring, and ordering most product for the shop.
  • In addition to I managed all the bill paying utilizing Quickbooks.

Animal Caretaker

North Country Animal League
09.2013 - 09.2014
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.

Education

University Of Vermont
Burlington, VT
09.2001 - 05.2002

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Time Management
  • Training and coaching
  • Team Leadership
  • Effective leader
  • Exemplary Customer service skills
  • Ability to work well in high paced work environment

Timeline

General Manager

1369 Coffee House
09.2014 - 08.2024

Animal Caretaker

North Country Animal League
09.2013 - 09.2014

University Of Vermont
09.2001 - 05.2002
Hillary Dezotelle