Dynamic leader with proven expertise in operations management and team leadership, honed at 1369 Coffee House. Excelled in driving sales growth and profitability while fostering high employee satisfaction. Skilled in problem resolution and efficient multitasking, adept at nurturing client and vendor relationships for sustained success. Demonstrates exemplary customer service skills and a commitment to excellence in fast-paced environments. Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.