Hi, I’m
HILLARY DURRETT
MT. WASHINGTON,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
years of professional experience
Work History
Equian/Optum
PMR Operations Manager
04.2018 - Current
Job overview
- Managing a team/unit of 18-24 employees
- Client contact for any issues that may arise
- Continuously holds a high manager effectiveness rating
- Overseeing any new implementations within our department
- Sets clear expectations to keep processes flowing with ease
- Handle any training/coaching for new processes introduced within the department
- Take on new challenges to continuously learn and develop.
Equian
PMR Examiner Specialist
01.2017 - 04.2018
Job overview
- Post daily payments for the entire PMR department
- Send weekly & monthly reports to multiple clients
- Client contact for payment related questions and/or issues
- Investigate any unidentified payments and post to correct events
- Respond to any internal payment related questions
- Investigates issues with payments and handles refunds.
Equian
PMR Recovery Specialist Team Leader
05.2015 - 01.2017
Job overview
- Handle difficult situations with ease
- Handle certain reports for Supervisor
- Coach and/or mentor co-workers
- Field questions for supervisors from team
- Assemble training documents & presentation for best practices
- Take initiative in helping other teams.
Equian
PMR Recovery Specialist
09.2014 - 01.2017
Job overview
- Keep work current while managing a high backlog
- Negotiate recoveries
- Always working to exceed standards and hit goal
- Always willing to help others succeed and learn
- Will help train and push our team to achieve their goal.
Trover/Equian
Customer Service Representative
02.2013 - 09.2014
Job overview
- Investigate and determine if files have recovery potential
- Provide complete detail of all file activity
- Multi-task with patient files and client document imaging
- Accurately enter data as speaking to callers, and/or working the client systems
- Ensure each file contains all required information
- A point of reference for all team members.
Education
Indiana TechFort Wayne, IN
Bachelor Of Business Administration from Business Administration And Management
05.2018
Skills
- Skilled in customer service, communication, product management, process improvements
- Experience with trouble-shooting any issues with client expectations to gain resolution
- Exceptional with handling client needs/expectations and business processes
- Experience with PSQL
- Ability to work in an organized and fast-paced environment
- Skilled with handling tight deadlines and expectations
- Skilled with training large groups and assembling training documents
School
Bachelor's Degree in Business Management, Business Administration, Indiana Tech
References
- Jason Kratzwald, Director, Account Management, jkratzwald@optum.com
- Holly Wathen, Associate Director, PMR Operations, hollywathen@gmail.com
- Sara Welch, Independent Consultant, slredd13@yahoo.com
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Paid time offFlexible work hoursCareer advancementWork-life balanceCompany CultureStock Options / Equity / Profit SharingHealthcare benefits401k matchLanguages
English
Bilingual or Proficient (C2)
Timeline
PMR Operations Manager
Equian/Optum
04.2018 - Current
PMR Examiner Specialist
Equian
01.2017 - 04.2018
PMR Recovery Specialist Team Leader
Equian
05.2015 - 01.2017
PMR Recovery Specialist
Equian
09.2014 - 01.2017
Customer Service Representative
Trover/Equian
02.2013 - 09.2014
Indiana Tech
Bachelor Of Business Administration from Business Administration And Management
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