Hillary Felver

● Assisted GM, DM and owner in training and upholding new and current company standards and protocols

● Assisted in training new employees and delegated daily tasks and
responsibilities
● Completed cash and credit card transactions accurately using POS and Revel software
● Resolved customer complaints and issues and offered thoughtful
solutions to maintain customer satisfaction.
● Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly

• Shopped and delivered customer grocery orders in quick time frames
• Received recognition from management and customers for perfected and fast deliveries of groceries
• Handled all merchandise with health safety handling standards
• Excellent customer communication regarding delays and shortages
• Locating and selecting correct merchandise for customer specifications and submitting substitutions for customer approval

• Provided excellent customer service in delivering and shopping for customers in a quick timely manner
• Delivered orders while complying with DoorDash's customer service and food hygiene policies
• Used the DoorDash app to set availability, accept deliveries and locate customers
• Maintains a 4.9 customer star rating
• Resolved customer issues such as incorrect orders, complaints and merchant problems
• Have completed 5900+ deliveries

• Assisted in training new employees and delegated daily tasks and responsibilities
• Completed cash and credit card transactions accurately using POS software
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
• Maintained clean and well-organized work environments according to company expectations
• Enforced company policies and expectations with employees
• Optimized customer experience by delivering superior services and effectively troubleshooting issues
• Educated staff on company tenants and goals to help employees achieve success

- Operate and manage a store with over 20 employees

- Manage all hiring, training, development, scheduling, and disciplining of employees

- Oversee business profitability through managing labor cost

- Manage cost of goods sold

- Placing order for materials

- Filing invoices

- Responsible for cash handling

- Oversee marke6ng plan to increase store growth

- Providing great customer service in a fast paced environment - Operate point of sale equipment

- Ensuring customers receive the best customer service through their in- store and over-the-phone interaction

- Ensuring supplies, service, and product meet's the company quality standards

- Ensuring orders are fulfilled

-Mediating and solving customer issues

- Daily usage of computer and programs such as Microsoft Excel, Word, and email

- Operate and manage a store with over 20 employees

- Managed all hiring, training, development, scheduling, and disciplining of employees

- Oversee business profitability through managing labor cost

- Manage cost of goods sold

- Placing order for materials

- Filing invoices

- Responsible for cash handling

- Oversee marketing plan to increase store growth

- Providing great customer service in a fast paced environment

- Operate point of sale equipment

-Ensuring customers receive the best customer service through their in- store and over-the-phone interaction

- Ensuring supplies, service, and product meet's the company quality standards

- Ensuring orders are fulfilled

- Mediating and solving customer issues

- Daily usage of computer and programs such as Microsoft Excel, Word, and email

- Food delivery

- Promoted from in-store representative to assistant manager to General manager