Summary
Overview
Work History
Education
Skills
Timeline
Server

Hillary Foutch

Colorado Springs,CO

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, recognized as a top performer at Progressive Insurance. Proven ability to enhance client satisfaction through effective problem-solving and relationship management. Expertise in sales techniques and POS operations, consistently exceeding performance metrics while fostering loyalty and repeat business.

Overview

12
12
years of professional experience

Work History

Server

PF Changs Restaurant
04.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Customer Service Representative

Progressive Insurance
08.2016 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Improved resolution time with effective problem-solving for customer complaints.

Sales Representative

Home Advisor
01.2013 - 01.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.

Education

New Hope Academy
San Antonio, TX
05.2010

Skills

  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Tableside etiquette
  • Food station setup
  • Menu presentation
  • Food and beverage pairings
  • Multitasking and organization
  • Wine pairing
  • Responsible beverage service
  • Server training
  • Point of sale (POS) system operations

Timeline

Server

PF Changs Restaurant
04.2022 - Current

Customer Service Representative

Progressive Insurance
08.2016 - 04.2022

Sales Representative

Home Advisor
01.2013 - 01.2016

New Hope Academy

Similar Profiles

CREATE PROFILE
Hillary Foutch