Hi, I’m
Hillary Gauthreaux
Miami,FL
Summary
Resourceful Travel Professional passionate about providing dream experiences in leisure travel. Strong research background and love of all things tourism and hospitality. Extensive career in hospitality and travel working with clients pursuing unique vacation adventures. Seeking remote position in thriving hospitality environment due to active duty military spouse status.
Overview
12
years of professional experience
Work History
Independently Contracted With Extra Magic Trips
Travel Agent
11.2021 - Current
Job overview
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Eder Flag Manufacturing Company
Customer Service Representative
09.2019 - 06.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, catalog specifications, services, and company information.
Marcus Hotels And Resorts
Administrative Coordinator
01.2019 - 04.2019
Job overview
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Trained team members on new hotel services and products to support promotional efforts.
Marcus Hotels And Resorts
Front Office Supervisor
08.2018 - 04.2019
Job overview
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Organized documents for company communication, travel vouchers and payment services.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Walt Disney World Parks And Resorts
Festival Coordinator
08.2016 - 05.2018
Job overview
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Trained and supervised staff for events.
- Coordinated schedules and timelines for events.
- Developed post-event reports to determine effectiveness of each event.
- Built and established positive relationships with patrons, team members and supervisors.
Education
University of North TexasDenton, TX
Master of Science from Hospitality And Tourism Management
05.2023
University of Louisiana At LafayetteLafayette, LA
Bachelor of Science from Business Administration And Management
05.2015
Skills
- Credit Card Payments
- High-Volume Environments
- Team Oversight
- Client Networking
- Social Media Marketing
- Customer Relationship Management
- Sales and Marketing
- Lead Generation
Timeline
Travel Agent
Independently Contracted With Extra Magic Trips
11.2021 - Current
Customer Service Representative
Eder Flag Manufacturing Company
09.2019 - 06.2020
Administrative Coordinator
Marcus Hotels And Resorts
01.2019 - 04.2019
Front Office Supervisor
Marcus Hotels And Resorts
08.2018 - 04.2019
Festival Coordinator
Walt Disney World Parks And Resorts
08.2016 - 05.2018
University of North Texas
Master of Science from Hospitality And Tourism Management
University of Louisiana At Lafayette
Bachelor of Science from Business Administration And Management
Similar Profiles
Magan FongMagan Fong
Licensed Life Insurance Producer at Independently ContractedLicensed Life Insurance Producer at Independently Contracted
Lisa WeeterLisa Weeter
Insurance Producer at Independently ContractedInsurance Producer at Independently Contracted
Chelsea JacobChelsea Jacob
Freelance Writer at Independently ContractedFreelance Writer at Independently Contracted