Hillary Gonzalez-Velez
Fort Drum,NY
Summary
Empathic and passionate; experienced in providing services to individuals and families; as well as engaging with the community. Skilled in community resources and case management. Eager to continue growing and implementing my skills as a Social Worker.
Overview
2
2
years of professional experience
Work History
Family Support Specialist/Family Resource Specialist
North Country Prenatal/perinatal Council
12.2024 - Current
- Enhanced family well-being by connecting clients to resources in the community.
- Implement different assessments and standardized tools to assess clients needs and create Family Goal Plans.
- Provide education to families on child development milestones, effective discipline strategies, age-appropriate activities, mental health, nutrition, breastfeeding, child safety, ACES, immunizations, family relationships and others.
- Build trust and rapport with clients, fostering a supportive environment conducive to growth and change.
- Monitored the safety and well-being of children within the household through regular check-ins and observations.
- Conducted regular home visits to assess family needs, adjust support plans, and evaluate family progress.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Provide Outreach services on a monthly basis, to meet program goals.
Social Work Intern
Red Cross
01.2025 - 08.2025
- Assess and evaluate clients who had suffer from a disaster. Through online services; provided casework by: connecting clients to resources around their area, creating referrals and issuing immediate assistance.
- Disaster Duty Officer through the Red Cross dispatch line. Duties included: being the first point of contact after a disaster occurred, assessing and deciding if a response will be made, in charge of gathering a team that would respond and provide assistance to clients, managing communications from different sources and documenting services.
- Responder in the Disaster Action Team; first on the scene, assessing damage assessments, providing immediate assistance to clients and connecting them to resources.
- Assist on providing onboarding services to new Red Cross Volunteers.
- Participating in preparedness programs such as assisting on alarm installations and providing preparedness education.
- Managed the "Resource Map Project" for Eastern New York; In charge of creating networking and coalitions with different organizations throughout 24 counties.
- Trained to be part of the Client Care and Condolence Team.
- Provided Spanish translation services to assist other volunteers and clients.
- Participated in ongoing professional development.
Intern
Catholic Charities
08.2023 - 03.2024
- Conducted initial interviews, assessments and evaluations to individuals and families.
- Participated in agency community events.
- Provided case management services and assisted clients with immediate needs; clothing, food distribution, hygiene products and baby items.
- Connecting clients to proper referrals; such as legal assistance, mental health, insurance, daycare, and others.
- Guided clients on the process of applying on government benefits, ensuring accuracy and completion.
- Utilize Sales Force (CRM) program to document all client services.
Education
Master of Science - Social Work
Syracuse University
Syracuse, NY06-2026
Bachelor of Arts - Social Work
Inter American University
Puerto Rico05-2024
Skills
- Individualized service planning
- Active listening
- Case Management
- Documentation
- Motivational interviewing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Social Work Intern
Red Cross
01.2025 - 08.2025
Family Support Specialist/Family Resource Specialist
North Country Prenatal/perinatal Council
12.2024 - Current
Intern
Catholic Charities
08.2023 - 03.2024
Master of Science - Social Work
Syracuse University
Bachelor of Arts - Social Work
Inter American University
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