Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hillary Hamby

Riverview,FL

Summary

Dynamic and dedicated team player with a proven track record in problem-solving and organizational efficiency. Committed to delivering high-quality services and products while fostering a collaborative work environment. Eager to embrace new professional challenges that provide opportunities for growth and advancement. Passionate about contributing to team success and driving continuous improvement in all endeavors.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Operations Manager

Steritech
03.2022 - Current
  • Direct support and development of multiple teams of 12+ field Specialists to achieve productivity and profitability goals of the District as well as deliver exemplary customer experiences.
  • Travel throughout territory shadowing Specialists, visiting with clients, and completing assessments as needed.
  • Built and maintained a tight cohesion within my teams, with the goal of fostering a connected group in what we know to be a very challenging and independent environment.
  • Mentored and coached Specialists or areas of concern for building a stronger team.
  • Ensured daily and weekly work completion for my teams, working directly with the routing/scheduling team.
  • Participate in sales and revenue growth opportunities as directed, helping to deliver on district targets.
  • Implement and execute tasks, programs, or process changes to improve my team.
  • Conduct the selection and hiring process of prospective new colleagues, and implement the on-boarding process of each. Management of the onboarding process for each new hire, including oversight of peer support programs.

Quality Management Specialist III/ Trainer

Steritech
04.2010 - 03.2022
  • Scheduled and conducted specialist field training for clients.
  • Conducted compliance audits of food safety to determine compliance with local state food and agriculture regulatory requirements.
  • Trained, mentor and guided specialist in proper procedures and daily work performance.
  • Scheduled and adjusted routes to achieve daily objectives.

Assistant Manager (Culinary and Service)

Smokey Bones Bar & Fire Grill
08.2003 - 01.2010
  • Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
  • Recruited, hired and trained staff on menu standards, customer service standards and productivity strategies.
  • Reviewed/created and approved employee schedules and timesheets.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Education

Associate of Arts - Elementary Education

Santa Fe Community College
Gainesville, FL

Skills

  • Time management
  • Client relations
  • Multitasking
  • Employee training and development
  • Problem-solving
  • Organized

Accomplishments

  • President's Club Specialist of the Year 2020
  • Southeast District Specialist of the Year 2020
  • Florida District Specialist of the Year 2017
  • World Class Service award 2016
  • Southeast District Specialist of the Year 2015

Certification

CP-FS, National Environmental Health Association

Timeline

Operations Manager

Steritech
03.2022 - Current

Quality Management Specialist III/ Trainer

Steritech
04.2010 - 03.2022

Assistant Manager (Culinary and Service)

Smokey Bones Bar & Fire Grill
08.2003 - 01.2010

Associate of Arts - Elementary Education

Santa Fe Community College

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