Zachary Forsyth
Vancouver,Washington
Summary
Successful at meeting or exceeding business objectives through a pragmatic, results-driven approach. Knowledgeable about organizational management and winning strategies. Collaborative leader with expertise in customizing approaches to fit specific business needs or deliverables.
Overview
19
19
years of professional experience
Work History
Health Center Administrator
Sea Mar Community Health Center
06.2022 - Current
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Direct day-to-day administrative and operational functions for Primary Care, Dental, OBGYN, WA Refugee Program and HIV Program providing guidance and leadership to over 50 employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private in compliance with HIPAA
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Implemented successful customer service program (AIDET) to expand scope of engagement through professionalism, quality of care, medical teaching and patient satisfaction.
Health Center Administrator
Sea Mar Community Health Center
11.2021 - 06.2022
- Collaborated with supervisors to maintain daily operations.
- Direct day-to-day administrative and operational functions for Primary Care, Dental, providing guidance and leadership to 24 employees.
- Successfully negotiated client contract renewals to create increased revenue.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Patient Relations Representative
Providence Health & Services
12.2020 - 11.2021
- Provided excellent customer service and served as first point of contact for patients and/or visitors in person and by phone
- Navigated multiple complex data systems to research and/or record pertinent information in compliance with policies.
- Operated multi-line telephone system; routes calls and responds to general inquiries
- Registered patients; updated demographic and insurance information
- On average, took ~100 patient and provider calls per day.
- Make patient appointments and monitors appointment schedules daily
Reviews charts and adjusts daily provider schedules to ensure accuracy in scheduling and visit preparedness - Monitor all in coming documents for clinic via fax and digital on base system, distributing to providers, managers and patient medical charts
- Helped address client complaints through timely corrective actions and appropriate referrals.
Secure Residential Treatment Specialist
Cascadia Behavioral Healthcare
08.2020 - 12.2020
- Worked as a member of an interdisciplinary team to implement program goals and objectives to promote a strengths-based, resident-centered approach to assist residents in achieving individual goals and ultimately transitioning to a less restrictive setting.
- Provided monitoring and supervision for clients under the jurisdiction of the PSRB and assisted clients with developing and maintaining structured activities in accordance with their goals and the terms of their conditional release into the community.
- Provided therapeutic interventions with residents as required and directed by their mental health treatment plan/residential service plans and complete all subsequent documentation.
- Provided individual and group skill training, supervision and support in areas such as self-care, hygiene, community resources, and other life skills as directed by the mental health service plans.
- Acted in the role of Primary or Secondary Treatment Coordinator and completed all subsequent documentation in accordance with program licensing requirements.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Attended clinical case conferences and staff meetings to gain knowledge and communicate program and resident needs.
- Facilitated community meetings and structured activities as directed.
- Responded to crisis situations as appropriate, following emergency protocols and procedures.
- Documented and maintained clinical records in a manner that assures compliance with all agency policies and procedures and local, state, and federal regulations. Completed documentation in electronic medical record (EMR) as required using Cascadia software.
- Adhered to mandatory abuse reporting and HIPAA laws.
- Respected and honored resident rights and responsibilities and demonstrate professional boundaries and ethics.
- Provided input and feedback into the establishment of operational procedures.
- Coordinated with oncoming shift regarding resident concerns, building/program needs, and any relevant issues to ensure the smooth operation of the program.
- Administered medication, as trained, in compliance with prescriber orders. Must remain up to date on all delegated tasks. Complete delegated tasks in compliance with prescriber orders.
Account Executive Recruiter
UHC Solutions
06.2018 - 03.2020
- Focused on identifying, networking and closing well-qualified Physician leaders and C-suite members for Community Health Center positions.
- Tracked and targeted business development leads.
- Identified over $255,000 in pending and signed proposals for recruitment job orders and have created $122,725 in revenue for the firm.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Discussed contracts and compensation with hiring managers and incoming candidates.
- Cultivated in-depth understanding of Community Health Center trends and hiring desires.
- Acted as point of contact between executive members of various staffs.
- Negotiated unique compensation packages to attract and close candidates.
- Operated and maintained applicant tracking and candidate management systems using PCR software.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
Sales Account Manager
University Place Hotel of Portland State University
12.2017 - 06.2018
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Successfully booked 53 events from 12/13/17 - 5/30/18.
- $140,121 revenue created with $150,000 + pending revenue (Tentative event space booking, unfilled room blocks).
- 65% of groups booked had event space and guest sleeping room blocks - Was on track to achieve group goal of 65:35 revenue ratio (65% Transient lodging/OTA, 35% group sales).
- Received, responded and distributed leads.
- Facilitated and led site tours as a direct representative of the sales department.
- Responsible for customer satisfaction and retention Research new and past clients, initiating contact when possible to develop relationships Book event and group business.
- Executed sales and marketing plans to maximize profitability.
- Sales force experience, used to book and track clients.
- Worked closely with Marketing Manager to develop Google Ad word strategies, including OTA partnerships. website optimization, advertising, marketing campaigns and social Media Marketing.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
Front Office Assistant Manager
University Place Hotel of Portland State University
11.2015 - 12.2017
- Managed front desk workforce comprised of students and full-time employees.
- Created and managed schedules and time off for front desk employees.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created and enforced policy
- Processed daily customer payments, finalized the day's transaction report and audited for errors.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Created reservations through fax, email and phone
- Ensured security of the building and clients.
- Trained team members on new hotel services and products to support promotional efforts.
Front Desk/Night Audit
University Place Hotel Of Portland State University
12.2012 - 11.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran daily, weekly and monthly reports to balance hotel accounts, resolved discrepancies and meet company objectives.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved service-related problems in a timely manner.
- Checked requests and room service for accuracy and any needed assistance. Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
- Logged wake-up call requests and set up automatic rings in system.
- Reviewed checklist on a daily basis and planned shift accordingly.
Store Protection Specialist
Ross Dress for Less
09.2009 - 12.2012
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Office Supervisor/Maintenance
Main Street Mini Storage
06.2005 - 09.2009
- Greeted guests at front desk and engaged in conversations while managing storage unit rental process.
- Processed and collected deposits, fees and payments.
- Painted and provided general property upkeep
- Handled 50+ calls per day to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Transcribed phone messages and relayed to appropriate personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Reduced opportunities for theft and trespassers by securing entrances and exits.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Performed minor wall repair, painted indoor and outdoor portions of the facility and assisted in general grounds upkeep.
Education
Master of Science - Business Administration
Portland State University
Portland, OR2018
Bachelor of Science - Economics
Portland State University
Portland, OR2014
Associates of Science Transfer Degree -
Mt. Hood Community College
Gresham, OR2011
Skills
- Workforce Planning
- Business Development and Planning
- Operations Management
- Cross-Functional Collaboration
- Data Analysis
- Operational Efficiency
- Workforce Improvements
- Forecasting Employment Needs
- Oral and Written Communication
- Leadership and Staff Management
- Project Management
- Budget Administration
Timeline
Health Center Administrator
Sea Mar Community Health Center
06.2022 - Current
Health Center Administrator
Sea Mar Community Health Center
11.2021 - 06.2022
Patient Relations Representative
Providence Health & Services
12.2020 - 11.2021
Secure Residential Treatment Specialist
Cascadia Behavioral Healthcare
08.2020 - 12.2020
Account Executive Recruiter
UHC Solutions
06.2018 - 03.2020
Sales Account Manager
University Place Hotel of Portland State University
12.2017 - 06.2018
Front Office Assistant Manager
University Place Hotel of Portland State University
11.2015 - 12.2017
Front Desk/Night Audit
University Place Hotel Of Portland State University
12.2012 - 11.2015
Store Protection Specialist
Ross Dress for Less
09.2009 - 12.2012
Office Supervisor/Maintenance
Main Street Mini Storage
06.2005 - 09.2009
Master of Science - Business Administration
Portland State University
Bachelor of Science - Economics
Portland State University
Associates of Science Transfer Degree -
Mt. Hood Community College
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