Hillary Hozie
Grand Prairie,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
POpshelf
03.2024 - 05.2025
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
General Merchandise Executive Team Lead
Target
08.2021 - 03.2024
- Influenced across multiple corporate levels and program partners.
- Supported leadership by creating schedules to accommodate customers and team members.
- Monitored merchandise inventory, capacity and movement in retail outlets to maintain optimal levels of stock and resolve inventory discrepancies.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Increased sales by offering advice on purchases and promoting additional products.
Department Manager
LifeTime Fitness
09.2014 - 08.2021
- Successfully managed a team of 100+ employees across many departments such as Sales, Kids Activities, Aquatics, and Member Services.
- Developed and executed comprehensive training programs and on-boarding for all new hires.
- Collaborated with other staff and department heads to ensure smooth operations and effective communication throughout the facility.
- Designed and executed targeted marketing campaigns that resulted in acquiring key accounts and securing long-term partnerships.
- Successfully managed and executed grand opening events for multiple locations, ensuring a memorable and engaging customer experience.
- Managed all aspects of event logistics, including venue selection, vendor coordination, budget management, and on-site coordination.
- Conducted regular audits of payroll data to identify and rectify any discrepancies, resulting in improved data accuracy and payroll transparency.
- Processed bi-weekly payroll for a company of 150+ employees, ensuring accurate and timely payment distribution.
- Led a team of 15+ employees, providing ongoing training and coaching to maximize their potential and guarantee outstanding performance.
- Developed and executed marketing initiatives to increase store traffic and drive sales, resulting in a positive annual growth.
- Collaborated with team members to achieve daily sales and performance goals, including upselling additional products.
- Excellent attention to detail and ability to maintain precise records of cash transactions, including reconciling cash drawers and preparing daily reports.
- Strong communication skills, with the ability to provide excellent customer service while handling cash transactions swiftly and accurately.
- Conducted regular inspections and audits to ensure compliance with regulatory requirements, safety protocols, and airport standards, while maintaining accurate documentation and records.
Store Manager
Brookstone- DFW Airport
01.2010 - 09.2014
- Managed a team of 20 retail associates, providing leadership, training, and guidance to ensure exceptional customer service.
- Developed and implemented sales strategies to increase store revenue, resulting in a 6% boost in yearly sales.
- Oversaw inventory management, conducting regular stock audits and implementing efficient ordering and replenishment processes to minimize product shortages and prevent overstock.
- Improved employee productivity and morale by implementing a performance management system, conducting regular performance evaluations, and providing coaching and support to drive individual and team success.
- Operated Point of Sale (POS) system efficiently and effectively, ensuring accurate cash transactions and minimizing errors.
- Provided exceptional customer service by promptly resolving customer inquiries and concerns.
- Collaborated with the sales team to identify new opportunities for upselling and actively followed up with customers to ensure their satisfaction and cultivate long-term relationships.
- Developed and implemented merchandising strategies to optimize sales and increase brand visibility.
Education
Bachelors of Science - General Business-Human Resources
Louisiana State University
05.2025
Bachelor of Arts - Education
Culver-Stockton College
Canton, MO05.2008
Skills
- Detail Oriented
- Extremely proficient in Microsoft applications
- Effectively builds positive relationships
- Recruiting and Texas On-boarding trained
- First Aid and CPR certified
- Safe food-handling standards
- Scheduling
- Recruitment planning
- Career fair management
- Networking strategies
- Work prioritization
- Sales management
- Decision-making
Accomplishments
- Managed a store that exceeded company expectations in every category during the 2024 fiscal year.
- Increased sales by 7% by coaching department managers on new merchandising standards and controlling shrink.
- Grand Opened multiple locations with Lifetime Fitness and pOpshelf.
Certification
- Sate Food Safety Manager Certification, ANSI, 10/01/21
- First Aid and CPR certified, American Red Cross
Timeline
Store Manager
POpshelf
03.2024 - 05.2025
General Merchandise Executive Team Lead
Target
08.2021 - 03.2024
Department Manager
LifeTime Fitness
09.2014 - 08.2021
Store Manager
Brookstone- DFW Airport
01.2010 - 09.2014
Bachelors of Science - General Business-Human Resources
Louisiana State University
Bachelor of Arts - Education
Culver-Stockton College
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