Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hillary John

Woodbury,MN

Summary

I am a skilled Financial Worker with a proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions to meet clients' needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Financial Worker 2

Ramsey County
04.2020 - Current
  • Determined eligibility using county and state systems such as METS, MAXIS/MMIS, SMI, SIR, Onesource, and federal systems such as SAVE.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for Medical Assistance programs.
  • Collaborated with multiple teams to ensure comprehensive support for clients in need of assistance while performing Resource of the Day duties.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations
  • Streamlined application process for clients by implementing efficient case management techniques, improving overall service.

Clerk Typist 3

Ramsey County
09.2019 - 02.2020
  • Enhanced office efficiency by performing accurate data entry and document processing tasks.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.

Service Greeter

Ramsey County
04.2019 - 09.2019
  • Enhanced customer experience with a friendly and approachable demeanor, addressing guest inquiries promptly.
  • Streamlined check-in processes, ensuring a smooth experience for guests.
  • Assisted in training new Guest Greeters, sharing best practices for effective guest relations.

Education

No Degree - Medical Office Technology

Century College
White Bear Lake, MN

Skills

  • Trained and proficient in MN State & County systems
  • Exceptional customer service
  • Effective communication skills
  • Microsoft Office
  • Cultural Competency
  • Disability Awareness

Accomplishments

  • Selected to be Resource of the Day, where I assist other sections and lobby residents with complex issues regarding their Medical Assistance programs.

Certification

Certified Mental Health First Aid Responder

Timeline

Financial Worker 2

Ramsey County
04.2020 - Current

Clerk Typist 3

Ramsey County
09.2019 - 02.2020

Service Greeter

Ramsey County
04.2019 - 09.2019

No Degree - Medical Office Technology

Century College

Similar Profiles

CREATE PROFILE
Hillary John