Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Hillary Kinnicutt

Tiona,Pa.

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

17
17
years of professional experience

Work History

Patient Access Supervisor

Kaleida Health
03.2024 - Current
  • Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
  • Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
  • Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
  • Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
  • Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
  • Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
  • Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
  • Utilized data analytics tools to identify trends in patient access metrics such as throughput times or first pass yield rates that informed decision-making around process improvements.
  • Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
  • Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
  • Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
  • Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
  • Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
  • Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
  • Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
  • Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.

Office Manager

Taylor Diversion Program
09.2023 - 03.2024
  • Provide financial, administration and clerical support to the company
  • Used excel for companies Financials
  • Interviewed people for future employment and completed the correct forms needed.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Accounts Payable Clerk

United Refining Co
12.2022 - 09.2023
  • Provide financial, administrative and clerical support to office
  • Use word and excel on a daily basis as well as filing paid accounts in appropriate locations.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Streamlined invoice processing by implementing efficient filing and tracking systems.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
  • Evaluated financial records to detect errors and discrepancies.
  • Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
  • Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
  • Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
  • Ensured compliance with financial policies and regulations, regularly updated accounts payable procedures manual.
  • Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
  • Maintained accurate financial records, contributing to successful audits by organizing and filing all accounts payable documents.
  • Facilitated smoother end-of-month closings by collaborating with accounting team to reconcile accounts payable ledgers.
  • Reduced processing errors, implemented double-check system for all outgoing payments.
  • Improved data accuracy in financial systems by conducting thorough audits of accounts payable ledger.
  • Strengthened internal controls, conducted periodic reviews of accounts payable transactions for compliance.
  • Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
  • Minimized late fees and interest charges by developing efficient system for tracking payment due dates.
  • Streamlined vendor payments, ensuring timely financial operations by accurately scheduling and executing payments.
  • Fostered positive vendor relations, served as primary contact for vendor inquiries and concerns.
  • Optimized cash flow management with strategic scheduling of payments to vendors.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.

Secretary

Horner Family Practice
10.2022 - 12.2022
  • Answer phones, schedule appointments, manage payments, patient support, call patients and medical billing.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.

Assistant Manager

Dunham's Sports
03.2021 - 10.2022
  • Open and close store, work all areas of the store including own department, unloading trucks, dealing with customers, running registers, gun sales and anything else that is asked of me.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Patient Access Representative

UPMC
08.2020 - 01.2021
  • Register patients, process payments, run reports for next day, direct patients where to go.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within healthcare environment, demonstrating flexibility and strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
  • Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
  • Enhanced data accuracy with meticulous verification of patient information and insurance details.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.

Preschool Teacher

Jefferson DeFrees Family Center
08.2019 - 10.2019
  • Plan all classroom activities and teach young children.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.

Closing Shift Manager

Old Navy
01.2009 - 01.2010
  • Responsibilities were much the same as at Dunham's Sports.
  • Conducted thorough cash handling procedures at the end of each shift, ensuring accuracy in register totals and bank deposits.
  • Collaborated with daytime managers to ensure smooth transitions between shifts and seamless store operations.
  • Contributed to overall store success by actively participating in team meetings, sharing insights, and seeking feedback on ways to improve closing shift operations.
  • Fostered positive relationships with customers and resolved issues promptly to maintain high satisfaction ratings.
  • Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
  • Enhanced communication between management and staff through regular meetings focused on updates, concerns, and feedback from closing shifts.
  • Boosted overall store efficiency through proactive management of inventory levels and timely ordering of supplies.
  • Optimized staffing schedules to maximize productivity while minimizing labor costs during closing hours.

Supervisor

Kmartcorp
01.2008 - 01.2009
  • Helped customers with their returns, answered phones
  • Took care of closing the upfront part of the store and helping the register operators with any issues that they had
  • Did deposits of the money during the day and also ordered money that was needed throughout the day.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

BBA -

Venango Tech
Warren, PA

Human Services/Criminal Justice -

Post University
Canterbury, CT

High School Diploma -

Eisenhower Middle Senior High
Russell, PA
06.1998

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Insurance Billing
  • Quality Assurance
  • Medical Billing
  • Organizational Skills
  • Professionalism

Activities

I enjoy traveling with my family when my schedule allows me to. I also enjoy riding motorcycle with my husband and going to my children’s sporting events. My favorite place to go is Disney World.

Timeline

Patient Access Supervisor

Kaleida Health
03.2024 - Current

Office Manager

Taylor Diversion Program
09.2023 - 03.2024

Accounts Payable Clerk

United Refining Co
12.2022 - 09.2023

Secretary

Horner Family Practice
10.2022 - 12.2022

Assistant Manager

Dunham's Sports
03.2021 - 10.2022

Patient Access Representative

UPMC
08.2020 - 01.2021

Preschool Teacher

Jefferson DeFrees Family Center
08.2019 - 10.2019

Closing Shift Manager

Old Navy
01.2009 - 01.2010

Supervisor

Kmartcorp
01.2008 - 01.2009

BBA -

Venango Tech

Human Services/Criminal Justice -

Post University

High School Diploma -

Eisenhower Middle Senior High

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Hillary Kinnicutt